Water Babies is looking for an Operations Coordinator to come into our business and keep us organised, coordinated and moving towards our goals.

The operations coordinator works across all areas of the business connecting team members and staying on top of weekly, monthly and annual duties to keep the business compliant and efficient.

We are looking for someone who is growth oriented and believes in lifelong learning, who wants to carve out a rewarding career at a growing company. The perfect person for this role understands that life is too short for dull, and wants to have fun at work while building a team, a family and a business.

If this sounds like you, we want to hear from you!

About Water Babies

Founded in the UK, Water Babies is the world’s largest baby and toddler swimming franchise business with an international network of 70+ franchise outlets across 6 countries; Canada, the UK, the USA, Ireland, Netherlands and China.

Our desire is to transform the experience of swimming into something magical that gives generations of our children the gift of a lifetime skill that while developing them cognitively and physically quicker than their peers is above all else memorable, inspiring and fun.

We currently operate 3 corporate franchises and 5 external franchises from Calgary to Halifax.

Summary of the Role The Operations Coordinator maintains order and connectivity across diverse areas of the business. This position will support the activities of the Water Babies Canada team with excellence in process, communication, attention to detail, organization and execution. You will touch areas like finance, procurement, administration, customer service, and many other areas.

Responsibilities:

- Manage inventory levels for our range of Water Babies products, forecasting quantities and processing orders.
- Manage accounts receivable, invoicing, purchases and reporting to our bookkeepers.
- Manage the customer experience for our web shop clients, including receiving, picking and shipping orders,



as well as fielding customer service inquiries
- Maintaining a high level of attention to detail – part of this position is checking your own work and the work of others.
- Manage processes for the administration of booking training courses and other similar programs, including staffing, materials preparation, client communications and records management.
- Manage an organized, searchable and traceable records management system across all departments of the business.
- Perform analysis and data gathering projects to support decision making in other parts of the business.
- Fielding and routing incoming calls and emails.
- Provide support services to the rest of the team, such as document editing, travel booking, and scheduling.
- Work closely with UK Head Office on scheduling, record keeping and company policies.
- Contribute to the growth and development of the Water Babies Canada business by finding and capitalizing upon efficiencies within company processes.

Be an active contributor to the wider Canada Water Babies team by:
- Sharing in the responsibility for driving great network execution for all projects, regardless of lead.
- Operate in a collaborative way with franchisees, partners and all team members.
- Being open to ideas and opportunities, consistently demonstrating a can do, helpful and proactive attitude.
- Be the voice of the consumer, stay externally focused, stay current, share ideas and best practice.
- Completing any other duties as required by the business.
- The post may require very occasional travel in the GTA, to other parts of Canada and in the rare case, England.

Person Specification:





Essential / Mandatory Requirements

- Minimum 1 year experience in a demanding administrative role
- High proficiency in written (email) and verbal communication in English.
- Positive working knowledge of MS Office (Excel, Word, Outlook, PowerPoint, Teams). We use quite a few spreadsheets and so knowing how excel works is important.
- The ability to work independently and execute projects with minimal oversight.
- Highly detail oriented and accurate, but with an ability to understand how those details fit into the big picture.
- Good organisation skills, able to manage many small competing tasks and prioritise without items dropping through the cracks.
- Strong team player and ability to mix with different personalities from differing backgrounds.
- Comfortable working across multiple areas and projects simultaneously.
- Resilient, solution orientated with a good sense of humour.
- A proven ability to support the growth of a business through efficient and conscientious administration.
- Thrives in a dynamic, changing environment

Desirable / Optional Requirements

- Full Drivers License. Access to your own vehicle.
- Experience in a start-up environment
- Customer service proficiency
- Experience in baby or aquatics focused businesses.
- Experience in a franchise business.
- Experience in inventory management.
- Experience in accounts receivable and/or bookkeeping

If you think you fit this role, and this role is a fit for you, we would encourage you to apply. For bonus points, tell us why would want to work in a baby focused company in a short message! Pay: $50,000.00-$55,000.00 per year

Benefits

- Casual dress
- On-site parking
- Store discount

Application question(s):
- How comfortable are you working with numbers and excel?

Experience:
- Office: 1 year (preferred)
- Aquatics: 1 year (preferred)
- Working in a child focused business: 1 year (preferred)

Work Location: In person

📌 Operations Coordinator (Toronto)
🏢 Water Babies Toronto
📍 Toronto