- Ensure that international shipments are processed and tracked in accordance with customs regulations and documentation requirements.
- Collaborate with international agents and associates to guarantee the secure and timely delivery of shipments.
- Proactively address potential delays or issues, monitor shipment progress, and keep customers informed.
- Maximize efficiency and cost-effectiveness by optimizing delivery routes and schedules.
Customer Service:
- Offer exceptional customer service by promptly updating customers on the status of their shipments, resolving complaints, and responding to inquiries.
- Establish and sustain robust relationships with consumers to encourage loyalty and repeat business.
- Identify and address customer requirements in a proactive manner to improve satisfaction.
Documentation and Compliance:
- Generate and execute shipping documents, such as invoices, packing orders, and customs declarations.
- Guarantee adherence to all pertinent international commerce regulations and laws.
- Ensure that consumer interactions and shipments are accurately documented.
Qualifications
- A bachelor's degree in International Business, Logistics, Supply Chain Management, or a related field.
- Demonstrated experience in a comparable position within the logistics or express delivery sector, with an emphasis on international shipments.
- Strong comprehension of shipping documentation, customs regulations, and international commerce.
- Customs Broker License as a great plus.
- Bilingual in English and Mandarin is highly preferred
Job Types: Full-time, Permanent
Pay: From $50,000.00 per year
Benefits
- Casual dress
- Dental care
- Extended health care
- Language training provided
- Life insurance
- In office parking
- Paid time off
- Tuition reimbursement
- Vision care
Ability to commute/relocate
- Richmond, BC V6V 2B3: reliably commute or plan to relocate before starting work (preferred)
Education
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience
- Warehousing: 1 year (required)
Work Location: Hybrid remote in Richmond, BC V6V 2B3