On Side Restoration is looking for an Operations Manager to join our team! Reporting to the Branch Manager, the Operations Manager will oversee our Moncton and Saint John Branch Locations.

The Operations Manager is all about managing and leading people. Their people focus is all encompassing and will result in the ultimate success of the local operations, territory, company, and position. Overseeing all operations personnel, the Operations Manager must have superior knowledge of operations management and the ability to build superior relationships with key stake holders.

Responsible for building teams the Operations Manager ensures the ops team is up to date on all health and safety standards, able to meet key KPI’s and work as a unified team

Compensation

- Salary Range: $75,000-$85,000
- Salary based on skills, qualifications and experience
- Annual Performance Incentive Bonus – Percentage of base salary subject to personal and company performance.

Benefits

- Extended health coverage (medical, dental, vision, etc.)
- Employee assistance program (EAP)
- Group RRSP, with company matching DPSP
- Life and disability insurance
- Opportunities for advancement and internal mobility

What You’ll Do

- Direct & Motivate. Manage the daily workflow of the Operations team
- Foster a workplace focused on employee engagement, customer service, and an inclusive workplace
- Lead the charge on accident reduction and maintain a safe working environment.
- Customer Service – general understanding of water emergencies/claims/schedules.
- Understanding scope of work and skills needed on a job site.
- Communicating with property owners/insureds, setting up schedules, dispatching technicians.
- Scheduling work with property owners.
- Regulatory Compliance: Ensure the branch meets COR (Certificate of Recognition) requirements and follows all company and customer protocol

What You Bring

- 3+ years of Leadership experience
- Previous operations management experience




- Construction or Restoration experience
- Trades scheduling experience.
- Enhanced critical thinking, decision-making and problem-solving skills.
- A proactive, results driven, highly skilled business professional with proven record for meeting and exceeding targets and objectives
- A well-developed pattern of achievement, competitive skills, energy, motivation, enthusiasm, and integrity
- Excellent communicator with a natural, authentic rapport
- Team player, self-motivated and goal oriented.
- Ability to think strategically and analytically at a high-level
- Ability to prioritize and meet tight timelines in a fast paced environment
- Computer skills, and proficiency in Microsoft Office applications (Word, Excel, Outlook)
- Clear criminal background check
- Working knowledge of building codes
- Enhanced critical thinking, decision-making and problem-solving skills

Why You’ll Love Working Here

- A workplace that values respect, integrity, generosity, excellence and being customer driven
- Opportunities to grow your career and learn from the best in the industry
- A culture that celebrates teamwork, inclusion, and customer-driven service

Of Note:

- Our team culture is built on daily in-person collaboration. This role requires working in branch five days a week.
- Disasters can strike at any time so a rotating schedule of 24/7 after hours on-call work is a requirement. Meaning you’ll work regular weekday hours and participate in a rotating after-hours on-call schedule.

At On Side, everything starts with people. We live our values — respect, integrity, generosity, excellence,



and customer focus — in everything we do. Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos. Make a real impact, do work that matters, and grow your career with us. On Side Restoration welcomes and encourages applications from people with disabilities. Accommodations are available on request throughout all stages of the recruitment and selection process.

*Your application is always reviewed by real people. We don’t use artificial intelligence to screen, assess, or select applicants for this role.

Job Type: Full-time

Pay: $75,000.00-$85,000.00 per year

Benefits

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- RRSP match
- Vision care

Application question(s):
- To be eligible for this position the candidate must be either a Canadian citizen, a Permanent Resident or holder of an Open Work Permit. Which are you?
- This is an in branch position. Are you able to work from the branch Monday - Friday?
- Have you previously managed operational teams of 15 or more employees, including the daily scheduling of trades and workflow management?
- Our team operates on a rotating after-hours emergency on-call schedule (compensated). How would this fit into your current routine, and are there any specific constraints or concerns we should be aware of regarding your ability to respond to after-hours calls?
- This role oversees two branch locations: Saint John and Moncton. Are you able and willing to travel between these branches as required on a weekly basis?
- This role is responsible for coordinating and dispatching construction trades like carpenters, painters and drywallers. Tell us about your construction/restoration knowledge or experience that will help you in this role.

Work Location: In person

📌 Operations Manager (Restoration) (Saint John)
🏢 On Side Restoration
📍 Saint John