Company Overview

MTE Logistix is Western Canada’s largest 3PL and contract warehousing Company, with offices in Edmonton and Calgary. The Company provides short and long-term warehouse storage, order fulfillment, distribution, and freight services to clients throughout Western Canada. With more than 2.4 million square feet of warehouse space across 9 facilities, MTE Logistix has the facilities, equipment, technology, and expertise to meet virtually any need.

Position Overview The Operations Supervisor is responsible for directing the workforce and maximizing space and equipment resources to meet and maintain client requirements while maintaining safety standards and personnel satisfaction that align to the organization’s objectives. As a leader within the operations’ team and by effectively and efficiently managing priorities, the Operations Supervisor is a key contributor to the achievement of the businesses strategic plan and operations deliverables. managing and leading a team to achieve organizational goals. They are responsible for overseeing the day-to-day activities of their team, ensuring that tasks are completed on time and in accordance with quality standards.

Shift: 8:00 AM - 4:30 PM; Monday through Friday

Location: 16810 - 140 Avenue, Edmonton, AB

Specific Responsibilities:

Warehouse Performance

- Ensure effective space management, maximizing revenue per square foot
- Ensure efficient use of time, maximizing revenue per labour hour
- Maintain security of the building, safeguarding client inventory and all company assets

Workforce Planning & Scheduling
- Review orders and assign manpower accordingly
- Manage staff and overtime, schedule shifts and resolve interpersonal conflict
- Approve overtime and schedule changes within limits set by the Operations Manager

Floor Leadership & Standards
- Be visible on the warehouse floor, checking throughout the shift to ensure proper use of systems and standard operating procedures (SOPs)
- Ensure scope of work definitions are used and that quality and safety standards are met

KPIs & Continuous Improvement
- Achieve all KPI productivity targets (by area) for the shift, particularly those important to the client
- Recommend enhancements to standard procedures
- Comply with the requirements of all internal checklists and external certification or audit programs
- Meet targets for labour-to-handling ratio, overtime percentage, order accuracy, inventory accuracy, on-time inbound and outbound, product damage, and safety incidents

Client & Cross-Department Collaboration
- Ensure cohesiveness between the warehouse, customer service and related support departments, with all efforts focused on serving the client and their customers with a high level of excellence and developing potential service enhancements
- Escalate client issues, spending requests and serious disciplinary matters to the Operations Manager

Order Accuracy & Quality Assurance
- Ensure picked and shipped orders are accurate, verified and meet client requirements before leaving the building
- Track, investigate and report picking, shipping and inventory errors; implement corrective and preventive actions
- Support client cycle counts and inventory audits,



and work with the Inventory Coordinator and Outbound Quality Auditor when in place

Health & Safety Leadership
- Conduct and document regular workplace inspections; report hazards and follow up until they are resolved
- Investigate incidents and near misses, identify root causes, and implement and track corrective actions
- Lead toolbox talks and safety moments; enforce PPE, and equipment safety rules; use field level hazard assessments (FLHAs) for non-routine tasks
- Verify employees hold current equipment operator certification before they operate equipment; stop work when conditions are unsafe
- Support the Joint Health and Safety Committee (JHSC) and comply with applicable occupational health and safety legislation
- Act as first responder for emergencies (evacuation, first aid per site plan) and be available for after-hours call-outs

People Management
- Manage attendance, performance and documentation, and apply corrective action in consultation with Human Resources
- Direct employee requests for leave of absence, accommodation, modified work to the Operations Manager and Human Resources
- Onboarding Lead for new employees and promote company core values

General Responsibilities:

- Train and develop staff to reach their maximum potential and create an effective and effective team
- Identify training needs within the team and provide training and guidance on processes such as receiving, picking, operation of material handling equipment and dispatch responsibilities
- Ensure all food products are protected by ensuring the GWP program is executed at the site level; ensure all required forms and reports are completed correctly and by their due dates, and address any identified food safety risks immediately
- Comply with requirements for paperwork, documentation and reporting; report issues and incidents, and provide information as required on performance reporting, safety, etc. to the Operations Manager
- Provide leadership and supervision to employees through constructive feedback and fair and consistent evaluations
- Coordinate and book incoming shipments with CSRs and/or clients, review paperwork and assign unloading tasks, direct the placement of incoming product for storage, and resolve all receiving variances
- Communicate with clients on specific issues and areas of potential service enhancement, maintaining good client relations through positive communication
- Ensure warehouse equipment is operated in accordance with standard operating and safety procedures, completing all required checks; ensure equipment is maintained in good order and request repairs or replacements
- Maintain the organization, appearance and cleanliness of the facility; monitor trucks and containers for cleanliness to ensure a safe environment for the products
- Report all missing or damaged product, racking and equipment deficiencies, and safety hazards,



and report variances and incidents to management immediately
- Ensure security of the building and inventory is maintained at all times, and report any security threats immediately
- Address challenges and obstacles faced by the team, collaborate with other supervisors and managers to find solutions, and implement corrective actions when necessary
- Complete all required tasks of the warehouse operations, including but not limited to receiving, picking, dispatch, inventories and cycle counts
- Other duties and responsibilities as may be assigned

Qualifications:

- Completion of a post-secondary degree or diploma in Supply Chain Management, Business Administration or Commerce
- Minimum of 2–5 years of supervisory experience in a warehouse/3PL distribution environment, is required. A combination of experience and education may be considered
- A service focus with strengths in a broad range of transportation, logistics, warehousing, interpersonal techniques and skills, and leadership/supervisory principles
- Strong verbal and written communication skills to gain input and ensure mutual understanding that encourages relationship building, customer service, participation and collaboration
- Ability to deliver within budget, develop and deliver on key performance indicators (KPIs), and prepare explicit and concise reports for various stakeholders
- Excellent continuous improvement, organizational, coaching and training skills
- Proficiency in the Microsoft Office suite and other database and spreadsheet applications, with the ability to maintain the highest level of service excellence
- Proven achievement of results through sound decision-making, collaboration and time management
- Experience working with teams in a fast-paced, multiple-client 3PL warehousing environment is an asset
- Proven and robust leadership experience, directing teams and fostering a positive and motivating work environment and culture
- Valid lift truck / material handling equipment operator certification
- Working knowledge of a warehouse management system (WMS) and RF scanning
- Knowledge of food safety requirements and the GWP program

Working Conditions: The work setting is primarily a warehouse environment, and office environment, using computers and other office equipment. Working variable hours or overtime may be required.

Weekend shifts may be required, as well as holiday and peak-season coverage and after-hours call-outs when required.

Physical Requirements:

This role requires physical effort that includes periods of prolonged sitting, walking, standing, carrying, pushing, pulling, lifting, balancing and use of ladders. The role may involve outside environments which include uneven terrain, snow, rain, heat, cold, and icy conditions. Inside conditions may include dust and noise. Limited travel may be required.

Must be able to lift up to 50 lbs (23 kg) and to wear required PPE (safety footwear, high-visibility clothing) on the warehouse floor.

If you're ready to take your career to the next level in a dynamic and supportive workplace, apply today to join the MTE Logistix team!

Benefits

- Dental care
- Employee assistance program
- Extended health care

Work Location: In person

📌 Operations Supervisor (Edmonton)
🏢 MTE Logistix
📍 Edmonton