If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub. To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives.

Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. CHEO's Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children's health concerns. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region.

Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. POSITION SUMMARYThe Patient Service Clerk schedules patient appointments and registers patients; maintains inventory and performs other clerical tasks. Schedule return patients from recall list and follow-up workqueues according to required follow-up dateSchedule interpreters for families as requiredSchedule clinic orders and manage order workqueuesClinic check-insGreet patient and parent(s).

Interpret MOH Eligibility and make updates in patient record accordinglyCollect self-pay payment and complete Fee For Service formCollect fees as requiredClinic check-outsComplete check-outs and schedule follow up appointments or put patients on recall lists/ workqueuesMonitoring patient lists and workqueuesMonitor all workqueues and recall lists associated within primary area of work to ensure quality and advise supervisor of outliers and changes to the waitlistIn consultation with clinical staff ,



implement visit cancellation and rebookingPatient and family centered careReceive incoming telephone calls and respond to patient inquiries. Contact clinic physicians, nurses and allied health team members as appropriate to manage inquiries. Communication with clinical team through InbasketTelephone communication and telephone messaging within CHEO established policies/proceduresTelephone pre-visit screening for infection controlUtilize Epic to notify clinicians of patient arrivalAppointment confirmation and follow-up from automated systemPatient/family direction and public relationDirect patients/families to a designated location within the hospitalSupporting clinic operationsRequest patient files from medical records, as appropriate.

Pick up patient charts in medical records on a daily basis, where required. Maintenance and ordering of clinic supplies. Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate locationRetrieve labels for specimens.

Training and OrientationOrientation of volunteersOrientation of clerical staff to clinics and on EpicAdherence to policies, procedures and standardsPerform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety. Perform work in accordance to CHEO privacy and confidentiality policiesPerform work in accordance to Epic training and documented standardsAttend staff meetings when scheduling allows and review circulated minutesPerform other related duties as assigned by supervisor.



QUALIFICATIONSSecondary School Graduation Diploma (Essential)Approximately 6 months of related experience (Essential)Knowledge of computer software (Epic, Sunrise, Outlook) (Essential)Experience working in a clinical setting live on Epic Ambulatory (Preferred)Experience in patient registration using Cadence (Epic) (Preferred)Experience in creating, editing, scanning and scheduling referrals (Preferred)Experience in managing order workqueues (Preferred)Experience in patient check outs including follow ups and recall management (Preferred)Experience using inbasket communication in Epic (Preferred)Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)Ability to adapt to changes to meet organizational requirements (Essential)Communicate effectively and concisely, both orally and in writing (Essential)Deal effectively with internal and external customers (Essential)Criminal Record Check (Level 1) (Essential)Bilingualism (English/French) (Essential)Timeline may be extended or shortened based on operational needs.

- Please note you will be represented by the Laborers International Union of North America (LiUNA).This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. Please note you will be represented by the Laborers International Union of North America , (LiUNA).Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. CHEO values diversity and is an equal opportunity employer. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

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