Payroll and Office Operations Manager

About Finnish Home

Finnish Home is a non-profit, 64-bed long-term care home in Vancouver, committed to providing genuine care and comfort to residents while fostering a respectful workplace.

Position Summary

Reporting to the Executive Director, the Payroll and Office Operations Manager oversees payroll, Dayforce, scheduling administration, employee records, benefits, workforce reporting, and office operations. The position is the primary internal resource for Dayforce payroll and scheduling, ensuring accuracy, timely processing, compliance with applicable requirements and collective agreements, and effective administrative operations. The position works closely with the Controller on payroll reconciliations, financial reporting, and related financial administration.

The position also supervises scheduling staff and supports continuous improvement across office functions.

Key Duties and Responsibilities

1. Payroll and Dayforce Administration

- Oversee accurate and timely payroll processing, including hours, premiums, statutory holidays, leave payments, and adjustments.
- Maintain employee records, pay rates, employment information, payroll codes, vacation accruals, and leave balances in Dayforce.
- Maintain Dayforce configuration, statutory holiday calendars, and master rotations; troubleshoot issues and liaise with system representatives.
- Maintain payroll procedures and controls, investigate discrepancies, and respond to employee inquiries.
- Calculate maternity leave top-ups and retirement severance allowances, as applicable.

2. Scheduling and Workforce Administration

- Oversee scheduling operations and support scheduling staff with weekly schedules, timekeeping, and master rotations.
- Ensure scheduling practices comply with staffing requirements,



collective agreements, employment standards, and organizational policies.
- Monitor and report on overtime, sick calls, replacement patterns, staffing utilization, and other workforce trends.
- Communicate year-end deadlines for vacation, statutory holidays, and applicable BCNU days.

3. Benefits, Leaves and Compliance

- Administer employee benefits, including Pacific Blue Cross, long-term disability, and other applicable programs.
- Coordinate benefit enrolments, changes, terminations, disability records, and leave administration.
- Maintain Employee Disability Management Program records and coordinate WorkSafeBC administration.
- Prepare Records of Employment, T4 slips, and year-end payroll documentation.
- Complete monthly Health Benefit Trust reporting, Municipal Pension Plan reporting and remittances, and twice-yearly HSCIS reporting.
- Coordinate Veteran Affairs billing and ensure all reporting, remittances, and submissions are accurate and timely.

4. Office Operations and Leadership

- Maintain secure and confidential employee and administrative records.
- Support recruitment administration, onboarding, orientation, and offboarding.
- Supervise designated administrative and scheduling staff, including work assignments, recruitment, training, coaching, and performance management.
- Provide administrative and reporting support to the Executive Director and other leadership personnel.




- Maintain effective relationships with employees, leadership, finance, external providers, and regulatory bodies.
- Support consistent interpretation of HEU and BCNU collective agreements and identify opportunities to improve administrative processes.
- Perform other related duties as assigned.

Qualifications

Education and Experience

- Grade 12 completion and post-secondary education in payroll, accounting, business administration, human resources, or a related discipline.
- Minimum three (3) years of recent related experience in payroll, scheduling, or HR administration, including supervisory experience, or an equivalent combination of education and experience.
- Hands-on Dayforce experience in payroll and scheduling administration.
- Experience in a unionized environment, with knowledge of HEU and BCNU collective agreements and their application to payroll and scheduling.
- Perks administration, pension reporting, remittances, and year-end payroll experience are assets.
- Healthcare or long-term care experience is preferred.

Skills and Abilities

- Strong knowledge of payroll practices, collective agreements, employment standards, privacy requirements, and workforce scheduling.
- Proficiency in Dayforce, Microsoft Office, spreadsheets, and reporting tools.
- Strong organizational, analytical, communication, and problem-solving skills with excellent attention to detail.
- Ability to manage competing deadlines, maintain confidentiality, exercise sound judgment, and work independently.
- Demonstrated ability to supervise, coach, and support staff.

Pay: $60,000.00-$80,000.00 per year

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Work Location: In person

📌 Payroll and Office Operations Manager (Vancouver)
🏢 Finnish Home
📍 Vancouver