Job Function

Media

Job Subfunction

Media Planning and Buying

Position Summary

We are looking for a hands-on, support-focused supervisor who enables the team by running day-to-day media planning, delivery and operational workflows. This role maintains direct people management of a small team but is primarily responsible for execution, quality assurance, and operational support.

Key responsibilities

- Strategy delivery, operational delivery & execution
- Develop strategies and annual plans into actionable, channel-agnostic planning and activation roadmaps with the team.
- Develop tactical media mixes; ensure alignment with direct report.
- Manage daily workflows, tasking, and priorities to ensure campaign planning and activation are delivered on time and to quality standards.
- Translate account plans and direction into actionable schedules and task lists for the team.
- Step into hands-on campaign execution (planning, trafficking, QA, optimization) to resolve issues or deliver priority activations.
- Thought leadership & innovation
- Operationalize the defined innovation agenda
- Build and maintain an "innovation radar" log of emerging platforms, formats, partner capabilities and regulatory developments for review.
- Run experiments end-to-end (test setup, measurement QA, results capture) and produce concise findings that map back to client KPIs and scalability considerations.
- Prepare client-facing operational content (test summaries, implementation playbooks, execution timelines) and support creation of POVs or proposals.
- Coach team on new tools, workflows and testing disciplines to make innovation operational and repeatable — escalating strategic implications as needed.
- Support pilot prioritization by providing practical feasibility assessments, resourcing needs and risk mitigation plans.
- Day-to-day account management (detailed)
- Act as the primary day-to-day contact for clients on assigned accounts
- Manage meeting cadence: prepare agendas, run weekly operational check-ins,



capture decisions and action items, and distribute timely minutes.
- Own status reporting
- Intake and manage briefs/change requests: validate requirements, coordinate resourcing, set timelines and ensure accurate routing for approvals.
- Maintain a risk & issues log for each account; drive remediation plans and elevate unresolved/high-impact issues to direct report
- Oversee creative/asset handoffs and trafficking timelines; confirm creatives are delivered to spec and on schedule.
- Coordinate approvals and sign-offs with clients and internal teams to protect timelines and deliverable scope.
- Track and manage delivery SLAs, turnarounds and escalation paths; proactively recommend contingency options when timelines slip.
- Support client onboarding and new campaign launches
- Ensure all account documentation is current and accessible.
- Assist with client invoicing checkpoints, budget reconciliations and billing queries; flag financial variances.
- People management & team support
- Supervise and coach a small team: run regular 1:1s, provide performance feedback, manage scheduling and workload balance.
- Own onboarding for new hires and ensure team members have the operational training and resources they need.
- Prepare input for performance reviews and career development plans
- Quality assurance & process execution
- Maintain and apply QA checklists, briefing standards and delivery governance to reduce errors and rework.
- Identify operational friction and propose practical fixes; implement approved process updates to improve consistency and throughput.
- Measurement & optimization support




- Implement agreed measurement approaches (attribution, A/B tests, reporting frameworks) and produce clear, actionable campaign reports.
- Execute in-market optimizations and reallocation recommendations under the Associate Director's guidance.
- Produce post-campaign analyses and capture learnings for reuse by the team.
- Stakeholder coordination & client support
- Serve as the primary day-to-day operational contact for internal partners to keep execution moving.
- Prepare routine status updates, operational dashboards and campaign health reports
- Support client calls and presentations with operational briefings and material; elevate strategic or high-risk issues.
- Commercial, vendor & administrative support
- Monitor campaign pacing and budget status; flag risks and variances
- Coordinate with vendors and partners (DSPs, publishers, data providers, production) to meet SLAs and resolve operational issues.
- Oversee trafficking, invoicing checkpoints and required documentation to minimize disputes.
- Support for innovation & new business
- Contribute to pilots and proofs of concept by executing tests, capturing results and operationalizing repeatable steps as directed.
- Support pitches and RFPs by preparing tactical, execution-ready media plans and evidence of operational readiness

Scope & typical scale
- Accounts: 1-3 small-to-mid accounts or an operational role on larger accounts.
- Budget oversight: varying campaign budgets (operational monitoring and pacing).

Key competencies & skills
- Strong operational media expertise across digital, social, programmatic and traditional channels.
- Solid project management: prioritization, timelines, task tracking and resource coordination.
- Measurement literacy: ability to run A/B tests, read attribution outputs and prepare explicit reports.
- Effective communicator with experience coordinating across internal teams and vendors.

📌 Planning Supervisor (Toronto)
🏢 Adelphi Group
📍 Toronto