Date Posted: Oct 24, 2026 Professional Services & Support Excited to embark on the journey of Premium Support Program Manager in Meltwater? We're seeking a dynamic individual like you to join our team and play a pivotal role in optimizing our Premium Support client journey. In the position of PSPM, you'll spearhead the activation and fulfillment of our five Premium Support pillars.

You will work closely with the accounts team, driving strategic conversations and initiatives internally and with clients to translate high-level requirements into actionable projects and tasks. Join forces with us, and you'll become an integral part of a vibrant community that appreciates your unique contributions and empowers you to thrive. Be responsible for a portfolio of Enterprise Premium Support clients Monitor Premium Support consumption within the assigned portfolio, analyzing key themes and challenges, and providing insights to the account Customer Success Manager (CSM) as needed.

Lead Premium

Support activations and proactively address any concerns or feedback to boost client satisfaction and elevate the client experience. Collaborate with Premium Support teams to establish a unified vision across our five pillars. Translate high-level requirements into actionable projects and tasks, empowering teams to drive successful execution.

Gain deep insight into clients' strategies and objectives, while overseeing the delivery of high-quality work with an unwavering commitment to excellence. Bachelor's degree or above, ideally in Business, Marketing, or Communication, laying the foundation for success in this role. ~Experience of working in at least one major business domain such as Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, or Agency. ~ Experience with large-scale implementations and associated challenges and requirements in the Enterprise sector. ~ Demonstrated ability to communicate,



present and influence credibly and effectively at all levels of the organization internally and externally, including executive and C-level. ~ Proficiency in Boolean logic and data structuring. ~ Ability to navigate shifting project objectives, timelines, and priorities to address the evolving needs of our clients in the intricate enterprise sector. ~ Excellent written and verbal communication skills in English. ~ This role requires you to be in the office 3 days a week. ~ Flexible paid time off that allows you to have an enhanced work-life balance Excellent medical, dental, and vision options Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Our compensation approach is data-driven, market-informed, and built to scale with your growth.

We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies. For this role, the base salary range is $60,000 - $90,000 CAD. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.



Our platform empowers our 27,000 customers around the world by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. Inspired by innovation, powered by people. Meltwater is an Equal Chance Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world. We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities.

These tools are used only to assist our team through increased efficiencies. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

📌 Premium Support Program Manager (Toronto)
🏢 Meltwater Group
📍 Toronto