Why Literacy? Work with purpose at United for Literacy.

Do you want to change lives while working for an organization that cares about people?

Canada’s literacy divide widens daily because so many people lack adequate support. Solving systemic literacy challenges is key to advancing social equity and prosperity across our country. Literacy changes everything.

United for Literacy (formerly Frontier College) is a national charity that was founded in 1899. We believe literacy is a right and that every place can be a learning place. Our vision is a Canada in which everyone has the literacy skills they need to achieve their goals at school, at work and in life. Our mission is to provide local learning support programs that change lives.

The Chance

United for Literacy is seeking a dynamic, adaptable and organized Program Support team member to support the planning, coordination and delivery of literacy programming. The successful candidate will provide support across a variety of regional programs and initiatives.

Responsibilities will include facilitating program activities, preparing and organizing program materials, supporting community partners, completing administrative and reporting tasks and assisting with general office and program needs.

This position involves a combination of community-based programming, office-based work and administrative support. Work schedules, locations and responsibilities will vary according to regional programming and operational needs. The successful candidate will regularly travel to the current program location in New Westminster, BC, and must be flexible and willing to travel to the Vancouver office and other program locations throughout Metro Vancouver and the Lower Mainland as programming needs evolve.

Key Responsibilities

Program Delivery & Coordination

- Support the planning, coordination and delivery of literacy-based and community programming throughout the region.
- Facilitate engaging, inclusive activities and adapt materials to meet the needs of different participants and program settings.
- Assist with program set-up, take-down, transportation and implementation of regional initiatives.
- Adapt to changing program priorities, schedules and locations as needed.

Program Preparation & Resource Management

- Prepare, organize, transport and distribute books, educational resources,



activity materials and supplies for program delivery.
- Maintain inventories and assist with organizing United for Literacy's office, storage areas and book room.
- Identify resource needs and support the general preparation and organization of program materials.

Community & Partner Engagement

- Build positive relationships with participants, families, volunteers, community organizations and program partners.
- Communicate and collaborate with colleagues and community partners to support effective program delivery.
- Represent United for Literacy professionally and help foster welcoming, inclusive and supportive learning environments.

Reporting, Evaluation & Administration

- Monitor and document program attendance, activities and relevant session details; assist with reporting and evaluation.
- Complete administrative tasks, maintain organized records and communicate program updates, challenges and supply needs.
- Follow organizational policies and procedures, including confidentiality, health and safety, incident reporting and expense reimbursement requirements.

Skills and Competencies

- Strong organizational and time-management skills, with the ability to coordinate activities, prepare materials and manage changing priorities.
- Strong interpersonal and communication skills when working with participants, families, volunteers and community partners.
- Ability to facilitate engaging activities and adapt to diverse participants and program settings.
- Knowledge of and willingness to learn and follow, health and safety protocols and emergency procedures.
- Ability to work independently and collaboratively, demonstrate initiative and respond effectively to changing program needs.

Required Qualifications

- Post-secondary education.
- Minimum of one year of experience in a related area of work.
- Proficiency with MS Office Suite and standard office tools.
- Reliable transportation and ability to travel across the Lower Mainland,



with flexibility to travel to other locations as needed.
- Ability to lift, carry, load and unload boxes of books and literacy materials, including transportation to program sites.

Additional Assets (Preferred)

- Experience working with children, youth, families or diverse community populations.
- Experience facilitating educational, recreational or literacy-based activities.
- Experience supporting community programs, events or initiatives.
- Experience working with community organizations, volunteers and program partners.
- First Aid certification.
- Experience with program reporting, data collection or administrative coordination.

Working with United for Literacy In addition to your salary, you will benefit from: Paid time off: 15 vacation days per calendar year, pro-rated

Plus: paid time off during our seasonal closure between Boxing Day and New Year’s Day

Plus: half-days off before some long weekends (start your long weekend early!)

Plus: generous and compassionate wellness time allowance and a “floating day” for personal/cultural events

Flexible work hours, in consultation with your supervisor

Comprehensive health, vision and dental benefits package after probationary period

Employer-matched contribution to defined contribution pension plan. Eligible to enroll after one year of employment.

A work environment that seeks to be open, inclusive and fun

Staff-led groups and committees include, among others: Justice, Equity, Diversity and Inclusion (JEDI); Green Team; Internal Skills Development; and more.

Connect with your colleagues from coast to coast to coast for team-wide trainings and learning.

We welcome applications from individuals who self-identify on the basis of any of the protected grounds under applicable human rights legislation. We are committed to fostering an inclusive workplace, supporting individual independence and removing barriers to accessibility. We comply with all applicable human rights, employment and occupational health and safety legislation. We invite applicants to request accommodation, as required, throughout the application and hiring process.

For more information about United for Literacy visit www.unitedforliteracy.ca

Job Type: Full-time

Pay: $20.00-$22.00 per year

Work Location: In person

📌 Program Support (Vancouver)
🏢 Frontier College - Lower Mainland
📍 Vancouver