About Fire Pro:

We are a fast-growing fire protection company focused on delivering safe, reliable, and compliant life-safety services. Our team lives by four core values: Responsive, Accurate, Organized, and Engaged—the foundation of how we serve our clients and support each other.

If you’re someone who thrives in a detail-oriented, service-driven environment, we would love to have you on our team.

Role Description:

We’re looking for a Receptionist/ Administrative Coordinator who loves keeping things running smoothly and enjoys being the friendly face of our company.

In this role, you’ll be triaging customer requests, keeping the office organized, performing Accounts Receivables follow-ups, and assisting with ad-hoc projects as necessary.

If you’re someone who is naturally proactive, accountable, organized, and engaged, you’ll thrive in this position and play an important part in helping us deliver safe and dependable fire protection services.

Qualifications:

- High school diploma or equivalent is required
- Minimum 2 years of work experience in a customer service environment
- Proficiency in Microsoft Office Suite - Outlook, Word, Excel
- Some experience working with customer service softwares or databases
- Any experience or education related to Accounting is a bonus (ie. Accountant, Accounts Receivables, Accounts Payables...)




- Knowledge/experience in the fire protection industry or trades is considered an asset

General Duties and Responsibilities:

Customer Service:

- Greet clients, visitors, and guests as they enter the office
- Answer telephone calls and transfer calls
- Monitor shared mailboxes and triage accordingly
- Assist with service team or any other ad-hoc project as required

Office Administration:

- Perform general office tasks including filing, scanning, copying, mailing, courier...
- Maintain accurate customer database
- Ensure an efficient and tidy office environment
- Assist with team-building initiatives

Accounts Receivables Administration:

- Ensure invoices are sent to customers in a timely manner.
- Respond to customer inquiries or disputes related to their invoices or statements
- Follow up with customers on overdue invoices, both by email and by phone
- Other miscellaneous tasks related to Account Receivable collection efforts.

Job Types: Full-time, Permanent Pay: $20.00-$26.00 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- In office parking
- Paid time off
- RRSP match
- Vision care

Education:
- Secondary School (required)

Experience:
- Customer Service: 2 years (preferred)

Work Location: In person

📌 Receptionist / Administrative Coordinator (Burnaby)
🏢 Fire-Pro Fire Protection
📍 Burnaby