Full Time | Alert Bay

Receptionist, 'Na*m*gis Wellness Centre (NWC)

Department: 'Nmis Wellness Centre

Employment Type: Full Time

Hours of Work: Monday – Friday, 8:30 AM – 4:30 PM

Location: Alert Bay, British Columbia

Compensation: $22.87 - $26.54 per hour

Reports To: Wellness Centre Program Manager or designate

Position Summary The Receptionist is the first point of contact for clients, community members, visitors, staff, and partner agencies at NWC. The position provides respectful front-desk service, administrative coordination, appointment and communication support, and accurate handling of confidential information. The role supports a welcoming, organized, and client-focused environment while ensuring that inquiries are routed appropriately and daily office functions are completed efficiently.

Key Roles and Responsibilities

- Greet clients, community members, visitors, and staff in a courteous, culturally respectful, and trauma-informed manner.
- Answer and direct telephone calls, and in-person inquiries to the appropriate staff member or program area.
- Provide general information about NWC services, office hours, appointment procedures, and referral pathways within the limits of the role.
- Schedule and document appointments, meetings as directed.
- Maintain calendars, contact lists, mail logs, sign-in records, visitor logs, and other administrative tracking tools as required.
- Prepare, format, photocopy, scan, file, and distribute correspondence, forms, notices, and program materials.
- Receive, sort, and distribute incoming mail and deliveries, and coordinate outgoing mail or courier items.
- Support supply ordering, inventory tracking, basic purchase documentation,



and administrative filing under direction.
- Handle personal, client, health, staff, and program information with strict confidentiality and in accordance with applicable policy and privacy requirements.
- Assist Wellness staff with routine program administration, meeting preparation, attendance lists, materials, forms, and follow-up communications.
- Participate in staff meetings, training, emergency drills, and continuous improvement activities as required.

Technology, Office Systems, and Communications

- Use Microsoft 365, Outlook, Teams, Word, Excel, SharePoint or other approved systems to complete routine office tasks.
- Good communication skills, including the ability to remain calm and helpful in a busy reception environment.
- Good organizational skills and follow-through on messages, appointments, forms, and records.
- Ability to prioritize routine tasks, manage interruptions, and ask for direction when issues require staff or supervisor involvement.
- Respectful understanding of 'Nmis community context, Indigenous wellness approaches.
- Fitness for Duty and Wellness.

Conditions of Employment

- Satisfactory criminal record check, and vulnerable sector check if required for the program or position duties.
- Successful completion of probationary period and required orientation or training.

How to Apply Please submit your resume and cover letter to:

‘Namgis First Nation

PO Box 210, Alert Bay, BC V0N 1A0

Email: [email protected]

We thank all applicants for their interest; only shortlisted candidates will be contacted.

Posting will remain open until filled.

Pay: $22.87-$26.54 per hour

Expected hours: 35.0 per week

Advantages

- Extended health care

Work Location: In person

📌 Receptionist (Alert Bay)
🏢 'Namgis First Nation
📍 Alert Bay