Drive technician service delivery through process improvement, resource utilization, and regulatory compliance across assigned regions. BGIS needs operational leadership focused on reliable execution.

As Regional Operations Manager, you oversee skilled trades technicians and help achieve service level agreements and performance metrics. Your work includes managing orders, time, expenses, labor loading, callbacks, and corrective solutions. You collaborate with Dispatch and CMMS teams to maintain effective service delivery.

Key Responsibilities

Manage work orders and weekly expenditures

Coordinate technician time, expenses, and resource utilization

Review processes and implement standard operating procedures

Investigate operational issues and drive timely resolution

Collaborate with Dispatch and CMMS teams

Requirements

Five to ten years of trades operations work experience

Five years supervising or managing skilled trades operations

Ability to develop and implement processes

Ability to influence, persuade, and negotiate

Community college diploma or equivalent training

Use service delivery, process development, and cost-control expertise to strengthen regional technician operations at BGIS.

📌 Regional Service Delivery Manager (Winnipeg)
🏢 BGIS
📍 Winnipeg