About CMHA Lower Mainland

We are transforming mental health and wellness for individuals, communities, and organizations through programs and services that are rooted in innovation, inclusion, and collaboration. Our core priority is people first. Our programs and services are intended to improve people’s lives. The guiding principles of our teamwork are Intersectionality, Access, Leadership, and Connections.

About This Role

Reporting to the Housing Manager, the Residential Support Worker helps residents build the confidence and skills to live independently in the community. That can look like budgeting, grocery shopping, cooking, managing a home, and building relationships and social skills. You’ll teach through explaining, showing, and encouraging, using a client-centred recovery approach.

This is a casual, on-call role with hours that change week to week, across our houses in New Westminster and Riverside House in Maple Ridge.

This is a casual position and is scheduled on an as-needed basis.

Key Responsibilities

- Work with each resident and their mental health case manager to set goals based on the resident’s skills and needs;
- Teach and model daily living skills such as budgeting, shopping, cooking and keeping up a home;
- Ensure the residence is maintained in a clean, secure, and sanitary condition through the completion of regular housekeeping, cleaning, and sanitation duties, while also supporting and encouraging residents to participate in household responsibilities and develop independent living skills;
- Hold weekly planning meetings with residents;
- Help residents build connections in the community, including social and recreational activities and financial supports;
- Make sure residents know who to contact in an emergency after hours and on weekends;
- Notice, document and report changes in how residents are doing to their case manager and the Housing Manager;
- Stay in regular contact with case managers and the Housing Manager;
- Build positive working relationships with Mental Health Centre staff; and
- Submit a monthly written report to the Housing Manager.

General
- Attends staff meetings and others as required;
- Submits regular activity reports, timesheets, expense forms, etc. as required;




- Reinforces and models work-related behaviour and interpersonal skills;
- Represents the agency in a professional manner;
- Provides cover for other program staff as appropriate and required; and
- Other related duties as appropriate and required.

Your Qualifications
- Post-secondary diploma or degree in mental health or a related field;
- At least 1 year of experience in supported housing, plus recent experience in a community mental health program, or an equivalent combination of education, training and experience;
- Basic understanding of mental illness and the principles of psychosocial rehabilitation;
- Ability to notice and report changes in residents’ behaviour and mood;
- Ability to explain and demonstrate independent living skills;
- Clear, respectful communication, both verbal and written, with residents and colleagues;
- Comfortable working independently and one-on-one;
- Working knowledge of Word, Excel and Outlook;
- Standard First Aid and CPR certification;
- Nonviolent Crisis Intervention training and addictions education are assets; and
- Physical ability to carry out the duties of the position.

Additional Position Requirements:
- Valid Class 5 BC driver’s licence, $2 million third-party liability insurance, and access to a vehicle for work;
- Completion of First Aid, Nonviolent Crisis Intervention (NVCI), Suicide Awareness training, and any other training the employer requires;
- Successful criminal record check for the vulnerable adults and children sector; and
- Verification of education and employment credentials as part of the hiring process.

Inclusive Hiring at CMHA Lower Mainland CMHA Lower Mainland is committed to fostering a workplace that reflects the diversity of the communities we serve. We encourage applications from people who identify as Indigenous, Black, racialized, persons with disabilities,



members of the 2SLGBTQIA plus community, and people with lived or living experience of mental health challenges. We are committed to equitable hiring practices and will provide reasonable accommodations at any stage of the recruitment process in accordance with the BC Human Rights Code.

If you are selected for an interview and require accommodation, please let us know and we will work with you to meet your needs.

Compensation, Benefits and Vacation

CMHA Lower Mainland offers a competitive total rewards package designed to support employee wellbeing, financial security, and work-life balance. This position is classified at Grid 34 with an hourly rate of $33.49 to $35.31 per hour, in accordance with the Community Subsector Collective Agreement.

As a casual employee, you will receive a percentage of your earnings on each pay cheque in lieu of paid vacation and statutory holidays, as set out in the collective agreement.

Casuals are entitled to join extended health and MPP in alignment with the collective agreement.

Approved work-related mileage is reimbursed in accordance with the organization’s internal expense reimbursement policy.

Casual employees also accrue seniority under the collective agreement and gain experience across our housing programs, which can support future applications to regular positions as they become available.

How to Apply

This posting is open to internal and external applicants. Please email your resume and a brief cover letter to [email protected] with the subject line: Residential Support Worker – Casual

Only candidates selected for an interview will be contacted.

Deadline to Apply

Friday, November 13, 2026 by 5:00pm

Pay: $33.49-$35.31 per hour

Benefits

- Casual dress
- Company pension
- Dental care
- Extended health care
- Life insurance
- Mileage reimbursement
- Paid time off

Application question(s):
- Do you have post secondary diploma or degree in mental health or a related field?
- Do you have at least 1 year of experience in supported housing, plus recent experience in a community mental health program, or an equivalent combination of education, training and experience?

Work Location: In person

📌 Residential Support Worker - Casual (New Westminster)
🏢 Canadian Mental Health Association, Lower Mainland Branch
📍 New Westminster