What will it be like to work for the Hilton Niagara Falls/Fallsview?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.

If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

A Brasa Assistant Manager assists with coaching, training and supervising the Brasa Front of House Team Members to ensure dining service guidelines are met at all times. An Assistant Manager ensures overall dining experience of our guests exceeds their expectations and that all guests feel cared for, valued and respected. The position reports to the Brasa Restaurant Manager and the Director and Assistant Director of Food and Beverage.

- Ensure knowledge of menu, promotions and special events occurring in Brasa and the hotel
- Ensure guest satisfaction throughout dinner service
- Monitor Guest volume and control the flow of Guests to various sections
- Supervise, support, schedule, assign daily work, inform and train Team Members
- Monitor, observe and assist in evaluating Team Member performance
- Support and assist in handling guest inquiries and requests and in resolving guest complaints
- Ensure compliance with health, safety, sanitation and alcohol awareness standards
- Manage and monitor product quality and service and satisfaction trends, evaluate comment

cards and address issues and make improvements accordingly
- Assist in monitoring inventory and inventory control
- Regulate labour levels, and operating expenses to ensure they are maintained within

budget




- Coaching and counseling Team Members and escalating to the Manager when required
- Responsible for monitoring payroll through Time Saver
- Closing duties including verifying and returning cash float, dropping blind deposit

What are we looking for?

- Minimum of 2 years experience in a Restaurant/Bar working in a Leadership role
- Smart Serve Certification is a requirement
- Superb communication and interpersonal skills
- Must be able to communicate effectively in English; written and verbal
- Exceptional organizational skills and time management skills
- Strong multi-tasking ability
- Conflict resolution skills
- Team Leadership skills

Requirements

- Availability to work flexible hours as including evening, weekends, and holidays.
- Must be able to complete a Criminal Background Check to the hotel’s satisfaction.

This job posting is not exclusive or exhaustive list of all job functions that the Restaurant Assistant Manager will be asked to perform from time to time. This list is only a sample; the Restaurant Assistant Manager may be required to perform other duties. Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code.

Hospitality Fallsview Holdings

Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Job Type: Full time

Pay: $45,000.00 per year

Benefits

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Experience:
- Front-of-House Restaurant: 4 years (required)
- Managerial/Supervisory: 2 years (required)

Licence/Certification:
- SmartServe Certification (preferred)

Work Location: In person

📌 Restaurant Assistant Manager (Niagara Falls)
🏢 Hilton
📍 Niagara Falls