Restaurant Operations Coordinator - Caribbean Food Factory – Montréal, QC

Job Type: Full-Time

Hours: 25 hours per week

Salary: $20.00 per hour

Start Date: As soon as possible

Work Location: In person

Job Overview

Caribbean Food Factory is seeking a reliable, organized, and motivated Restaurant Operations Coordinator to join our team!

The ideal candidate is someone with strong leadership skills, excellent customer service abilities, and a passion for ensuring smooth and efficient restaurant operations.

This position combines front-counter customer service responsibilities with operational coordination, staff supervision, inventory management, and administrative support. The Restaurant Operations Coordinator will play a key role in maintaining high service standards, supporting employees, and ensuring the restaurant runs efficiently on a daily basis.

We are looking for someone who is proactive, detail-oriented, and comfortable taking initiative in a fast-paced restaurant workplace.

Key Responsibilities

Restaurant Operations & Coordination

- Oversee daily front-counter activities and general restaurant operations.
- Coordinate employee schedules, shifts, and daily work assignments.
- Monitor daily workflow to ensure efficient and timely service.
- Assist with opening and closing procedures.
- Identify opportunities to improve restaurant efficiency, productivity, and customer satisfaction.
- Communicate regularly with management regarding operational needs, staffing, and restaurant performance.
- Support the implementation of workplace policies and operational procedures.

Staff Supervision & Team Support

- Supervise employees and ensure assigned responsibilities are completed efficiently.
- Provide guidance and support to team members during daily operations.
- Assist with training and onboarding new employees.
- Help coordinate staff coverage and address scheduling conflicts.
- Promote a positive, respectful, and collaborative work environment.
- Ensure employees follow established customer service, cleanliness, and workplace standards.

Customer Service & Front Counter Responsibilities

- Greet customers in a friendly, welcoming,



and professional manner.
- Answer incoming phone calls and respond to customer inquiries.
- Take customer orders accurately, both in person and over the phone.
- Process cash, debit, and credit transactions.
- Coordinate takeout orders, pickups, and customer purchases.
- Prepare, package, and hand over customer orders when required.
- Resolve customer concerns and complaints professionally and efficiently.
- Maintain a high standard of customer service and satisfaction.

Inventory & Administrative Support

- Monitor inventory levels and identify when supplies need to be replenished.
- Coordinate supply orders and communicate purchasing needs to management.
- Help maintain accurate inventory and operational records.
- Monitor the availability of packaging materials, utensils, and other restaurant essentials.
- Assist with administrative tasks, recordkeeping, and daily operational reporting.
- Support cost-conscious inventory management and help minimize unnecessary waste.

Cleanliness, Safety & Quality Control

- Ensure front-counter and customer service areas remain clean and organized.
- Monitor compliance with food safety, sanitation, and workplace hygiene procedures.
- Ensure employees follow established health and safety standards.
- Help maintain consistent service quality and operational procedures.

Qualifications

Required:

- Strong organizational, communication, and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Ability to supervise employees and coordinate daily responsibilities.
- Strong time-management skills and ability to multitask.
- Ability to work efficiently in a fast-paced environment.
- Reliability, punctuality, and a strong sense of responsibility.
- Ability to work independently,



take initiative, and make sound decisions.
- Strong attention to detail and commitment to maintaining operational standards.
- Ability to communicate effectively with employees, customers, and management.

Preferred:

- Previous experience in restaurant operations, hospitality, food service, or a supervisory role.
- Experience coordinating employee schedules and daily work assignments.
- Familiarity with inventory management and supply ordering.
- Experience with point-of-sale (POS) systems and cash handling.
- Knowledge of food safety, sanitation, and restaurant operating procedures.
- Experience training or supervising employees.
- Ability to communicate in both English and French is an asset.

Schedule & Compensation
- Position: Full-Time
- Hours: 25 hours per week
- Pay: $20.00 per hour
- Start Date: As soon as possible
- Work Environment: In office at Caribbean Food Factory
- Schedule: To be determined based on restaurant operating hours and staffing needs.

What We're Looking For We're looking for a dependable and motivated individual who can take ownership of daily responsibilities while supporting both staff and management.

The successful candidate will demonstrate strong leadership, excellent organizational skills, and the ability to balance customer service with operational responsibilities. They should be comfortable managing multiple priorities, solving problems independently, and contributing to a productive and positive workplace.

Why Join Caribbean Food Factory?

Join a welcoming and team-oriented workplace where you can take on meaningful responsibilities, develop your leadership and management skills, and play an important role in the restaurant's daily success.

This position offers an opportunity to gain hands-on experience in restaurant operations, staff coordination, and business administration.

How to Apply

Interested candidates are encouraged to submit their résumé for consideration.

Pay: Up to $20.00 per hour

Expected hours: 25.0 per week

Benefits

- Discounted or free food
- On-site parking

Work Location: In person

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