RQ09437 - Solutions Designer - CRM - Senior About the job RQ09437 - Solutions Designer - CRM - Senior NOTE Assignment Type: This position is currently listed as "Hybrid" and consultants will be required to work onsite at the work location 3 days a week and 2 days from home. The details of this arrangement will be confirmed with the Hiring Manager.

Extension/Amendment Attestation: The Statement of Work (SOW) shall expire on March 31, 2026. No extensions will be allowed.

Responsibilities - Ensure Accessibility standards are met (AODA) - Design of hosting technology solutions based on the clients service specifications, standards, policies, best practices - Planning, implementing and supporting complex CRM systems - Documenting processes and technical designs and updating build books - Configurating and integrating Salesforce with other applications using web services or other mechanisms - Ensure development of application solution is implemented and in accordance with the business requirements - Conducting research and assessment of options for technical design issues - Contributing to design/development project plans, including work breakdown and resources estimates - Ensure unit testing meets expected functionality requirements - Ensuring compliance with architecture framework and system standards, and Agile Development Methodology - Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications - Knowledge transfer and documentation as prescribed by the Project Manager and Manager - Developing and maintaining system design models, program codes, technical documentation, and specifications - Ensure development of application solution is implemented and in accordance with the business requirements.

Salesforce

Experience 30% - 5+ years of experience (including recent experience)



solutioning and hands‑on configuring in Salesforce - Salesforce Certified Platform Developer I - Salesforce Certified OmniStudio Developer - Salesforce Certified Experience Cloud Consultant - Salesforce Certified Administrator - 3+ years experience with LWC - Salesforce Dynamic Forms. Design, Analysis, Development and Configuration 35% - Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions - Hands‑on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments - Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms - Demonstrated experience designing and supporting the development of prototypes and proof of concepts - Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues - Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments - Experience conducting fit/gap analysis between high‑level requirements and Salesforce Public Sector capabilities - Experience conducting diagnostics and determining methods to help incident management - Experience implementing AODA compliant solutions - Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC) - Experience on Integration: Salesforce with Internal Applications - Should have clear understanding on Security settings, governor limits, platform limitations - Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD)



preferably worked in Salesforce implementation project - Should be comfortable working in Agile epics, user stories, features, story points, etc.

- Knowledge on MuleSoft is a plus. Management and Communication Skills 15% - Robust verbal and written communication skills - Strong interpersonal and negotiation skills - Strong consulting skills to engage with all stakeholders - Demonstrated experience monitoring progress, resolving problems and reporting regularly to business and I⁢ management decision‑makers - Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations - Demonstrated team player with a track record for meeting deadlines. Analytical and Problem‑Solving Skills 15% - Excellent analytical, problem‑solving, and decision‑making skills - Proven and demonstrable troubleshooting and analytical experience - Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications - Experience with providing application fixes to support the user acceptance testing and deployment activities - A motivated, flexible, detail‑oriented, and creative team player with perseverance, excellent organization and multi‑tasking abilities, and a proven track record for meeting strict deadlines - Testing and deployment activities.

Public Sector

Experience 5% - Previous experience working in Government or Public Sector organizations. MUST HAVES - Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions - Salesforce Certified Experience Cloud Consultant - Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC) - Salesforce Dynamic Forms.

- Experience implementing AODA compliant solutions

📌 Solutions Designer - CRM - Senior (Toronto)
🏢 Rubicon Path
📍 Toronto