Lead Salesforce customer success through AI-enabled account leadership, Sales Cloud adoption, and Service Cloud optimization in an office-versatile role. Build value alignment across business and technical stakeholders.

As a Customer Success Manager, you own Signature deliverables, customer experience, renewal, and expansion throughout the Signature lifecycle. You advise executives and operating teams while applying Salesforce solutions to business challenges. The work includes enablement, usage measurement, technical health reviews, and risk management.

Key Responsibilities

Own customer accountability for Signature deliverables and experience

Align Business Value and Technical Goals with Signature offerings

Drive Sales Cloud and Service Cloud feature adoption





Conduct quarterly usage and technical health reviews

Escalate complex automation, data, routing, and integration questions

Requirements

Three or more years of relevant industry experience preferred

Three to four years supporting Sales Cloud and Service Cloud customers

Knowledge of Sales Cloud and Service Cloud core features

Understanding of sales, service, automation, and escalation processes

In-office attendance at least three days weekly

Bring customer accountability, Salesforce expertise, AI awareness, and stakeholder leadership to Signature customer success.

📌 Salesforce Customer Success Manager (Winnipeg)
🏢 110 salesforce.com Canada
📍 Winnipeg