Who you are

- 6+ years of experience in management consulting, strategic data science or analytics roles in a technology company, or an equivalent analytical role in a high-growth startup

- Experience leading high-visibility projects and influencing others in a cross-functional team environment

- Experience communicating with and presenting to senior leaders, and telling a clear story with data

- Strong ability to build decision-making frameworks and business cases, understand business issues, analyze large amounts of data, and draw clear conclusions

- Entrepreneurial self-starter who naturally takes ownership, looks for opportunities, and does whatever it takes to drive results

- Nice to have: experience in premium or luxury services, corporate travel, hospitality, B2B marketplaces, pricing, or launching a business in new international markets

- Ability to independently break down large datasets and synthesize inputs from multiple sources, including partner and operational data

- Ability to think strategically about complex and unstructured business problems, leading to recommendations and action plans

- Ability to craft a compelling story and concisely present recommendations across teams and levels, including to technical and non-technical audiences

- Ability to manage, influence, negotiate, and inspire others in a fast-moving and ambiguous environment

- Ability to use data visualization tools to build reporting and reusable frameworks for a new business

- Strong written and verbal communication skills for internal stakeholders, including senior leadership

- Strong product and customer experience sense, with an eye for what premium service feels like to the client

- Excellent organization and planning skills, and attention to detail





- Advanced analytical and problem-solving skills

- Proficiency in SQL

What the job involves

- The Global Growth organization is charting the future of Lyft’s growth beyond North American rideshare’s core products. This includes premium Luxury modes and Livery drivers, building a unified Lyft presence internationally, and bringing Autonomous Vehicles (AVs) to riders domestically and abroad. As the Senior Analyst for Alcove, you will be the analytics lead for one of Lyft’s newest lines of business.

You will build the data foundation for Alcove from day one, size the opportunity in each market, and turn what you learn from every booking into strategy for pricing, supply, service quality, and growth

- You will work side by side with Alcove’s product, engineering, operations, finance, and commercial leaders, and with the TBR team whose operating experience is the core of the business. Your work will reach Lyft’s senior leadership directly, and you will help define what analytics looks like for Alcove as it scales
- The ideal candidate is a thought leader who combines strong business judgment with hands-on analytical skill, and who is excited by the detail of a premium service: the right car, the right chauffeur, and a price the client understands before they book. In this role, you will help us tackle problems such as:

- Global expansion: Which markets,



corporate accounts, and use cases should Alcove prioritize across 120+ countries, and how large is the opportunity in each?

- Pricing: How should we price point-to-point, hourly, and event service so it is transparent and all-inclusive for clients, while staying profitable across chauffeur partners with different cost structures?

- Service quality: How do we measure and hold a consistent standard of service across a global network of independent chauffeur partners?

- Supply network: Where do we need more or better partners, and how do we decide which partner gets each job?

- One Lyft, two brands: How should Alcove, Lyft Black, and Lyft Business work together for corporate clients, and how do we build a path for Lyft Black drivers to drive with Alcove?

- Growth and loyalty: What brings executive assistants, travel managers, and passengers back, and how should credits and loyalty programs reward them?

- The data foundation: What metrics, sources of truth, and launch reporting does a brand-new global business need on day one?

Benefits

- Great medical, dental, and vision insurance options

- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

- 401(k) plan to help save for your future

- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

- Pre-tax commuter benefits

- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

- Family building advantages
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

📌 Senior Analyst (Toronto)
🏢 Lyft
📍 Toronto