Rise is Canada's complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more. Do you love working with technology and helping customers succeed?

Are you passionate about delivering an exceptional onboarding experience that sets clients up for long-term success? As a Senior Client Onboarding Specialist, you will be instrumental in guiding new clients through a seamless and successful transition as they integrate our platform into their operations. You will lead the onboarding journey, customizing implementation plans to fit each client's unique needs, ensuring they get the most value from our solution.

Your ability to build strong relationships and provide proactive guidance will be critical as you serve as the primary point of contact, overseeing the setup, configuration, and training process. You'll collaborate cross-functionally with Sales, Product, Engineering, and Support teams to address client-specific challenges and ensure a smooth experience. This role is ideal for someone who thrives in a quick-paced environment, has strong technical aptitude, and enjoys working with clients to drive successful software adoption.

If you have experience in HR, payroll, or timekeeping solutions—and are bilingual in English and French—you'll bring even more value to this key position.



Lead clients through the onboarding and implementation process, ensuring a seamless setup and impactful training experience. Act as the main point of contact, proactively addressing client questions, concerns, and technical requirements.

Provide hands‐on training and guidance to ensure smooth adoption, leveraging change management best practices. Develop and refine onboarding materials, including help guides, playbooks, and knowledge base documentation, to enhance the client experience. Troubleshoot technical setup issues, working closely with Engineering and Support teams to resolve implementation roadblocks. 3+ years of experience in Client Onboarding, Implementation, Technical Support, Customer Success, or a related role within a SaaS environment.

Technical aptitude and problem‐solving skills, with experience configuring SaaS platforms and troubleshooting basic setup issues. Strong proficiency in Excel.

Experience using CRM or onboarding tools such as Salesforce, Zoho, Asana, and/or Zendesk. Familiarity with change management principles and training methodologies to drive software adoption. Ability to create and improve documentation, knowledge base articles,



and training resources to streamline the onboarding experience.

Excellent verbal and written communication skills, with the ability to conduct engaging training sessions and presentations. Strong project management skills, with the ability to juggle multiple onboarding projects and meet deadlines.

Bonus Qualifications

Bilingual proficiency in French and English, allowing you to communicate effectively with a diverse client base.

Experience or background in payroll, HR, and timekeeping solutions, providing valuable insights that enhance your ability to serve clients in these areas.

Payroll Compliance

Professional (PCP) certification from the National Payroll Institute (NPI). Direct impact on customer success and product adoption. A culture that values innovation, customer‐centricity, and continuous learning. The base salary for this position is $60-70k, depending on experience, plus variable pay based on performance, and stock options.

We offer a remote work environment. Rise believes that time off is just as important as time spent working.

We offer 3 weeks of paid vacation, flexible personal wellness days, as well as one day off for your birthday and your work anniversary. We support your growth with a personal $1,000 learning and development budget to take courses, attend conferences, webinars, you name it! This means that starting your first day, you have access to our comprehensive benefits package which includes dental, eye care, and $2,000 in counselling coverage, among many other great health benefits.

📌 Senior Client Onboarding Specialist (Vancouver)
🏢 Rise People
📍 Vancouver