Lead global service readiness for Lenovo’s Tier 1 and Tier 2 customers from Morrisville, North Carolina, using customer focus and solid communication.

As Cloud Services Provider Senior Manager, you will drive readiness excellence for Lenovo’s largest revenue growth area. The work combines worldwide team leadership, customer escalation management, lifecycle services advice, cost control, and operational efficiency. You will collaborate across a complex, matrixed organization while supporting customized solutions for major customers.

Key Responsibilities

Lead worldwide services and readiness teams

Drive support, delivery, and parts backlog escalations

Manage customer timelines, targets, costs, and KPIs

Provide lifecycle services advice and cost estimates





Represent services in weekly worldwide meetings

Requirements

Bachelor’s degree in business, information technology, engineering, or related field

Seven to ten years of relevant professional experience

Experience in program management, operations, or customer support

Strong communication and stakeholder influence skills

Complex problem-solving and cross-functional collaboration abilities

Apply global leadership, customer escalation expertise, and service readiness discipline to Lenovo’s cloud services organization.

📌 Senior Cloud Services Readiness Manager (Winnipeg)
🏢 Lenovo Group
📍 Winnipeg