Design conversational AI and contact centre solutions onsite at 222 Jarvis St as a Senior Artificial Intelligence Architect/Designer. Apply enterprise architecture expertise to customer experience modernization.
This 11-month contract supports Ontario Public Service contact centre modernization initiatives. The senior role combines AI strategy, solution architecture, software delivery, and conversational design. You will develop AI and Conversational AI solutions aligned with business requirements, enterprise standards, security, accessibility, best practices, and cost models.
Key Responsibilities
Develop organizational Artificial Intelligence strategy and architectures
Design conceptual, logical, and physical AI architectures
Architect and implement Conversational AI solutions
Support Ontario Public Service contact centre modernization
Evolve solutions according to business and enterprise requirements
Requirements
10+ years in enterprise architecture, solution design, and software delivery
4+ years designing enterprise AI and Machine Learning solutions
4+ years designing conversational AI, virtual assistants, or chatbots
Experience with AI-enabled contact centre solutions and conversation design
Experience integrating AI with Amazon Connect, Genesys Cloud, or equivalent
Bring senior AI architecture, conversational design, and contact centre integration expertise to Ontario Public Service modernization initiatives.