- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 7+ years knowledge on return on investment of specialty solutions area to lead solution win
- Experience as an AE, or in alternative sales/ customer service role
- Understanding of business sales processes
- Travel required: 30-50%
What the job involves
- The Sr. CRM Account Executive - Business Services will drive market success for ServiceNow's CRM and Customer Workflow solutions
- Built on ServiceNow's AI-powered platform, these solutions help organizations unify customer-facing processes, streamline workflows, and deliver exceptional customer experiences through a single system of action
- Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory
- Develop and execute territory and account plans to identify, qualify, and close new business opportunities
- Build executive-level relationships across multiple lines of business,
including customer service, operations, field service, sales, and IT leaders
- Partner with Solution Consulting, Customer Success, Marketing, and leadership teams to develop account strategies and drive customer outcomes
- Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions
- Identify opportunities to expand ServiceNow's footprint by helping customers modernize workflows and accelerate digital transformation initiatives
- Drive pipeline generation activities through strategic prospecting, territory planning, and account engagement
- Articulate the business value and ROI of ServiceNow solutions to executive sponsors and customer decision-makers
- Collaborate effectively across internal teams to deliver a seamless customer experience and achieve revenue objectives
- Champion diversity and belonging to contribute to an open and inclusive workplace