- Call center experience and proven technical support experience is an asset
- Experienced at troubleshooting; analytical and problem solving skills
- Multi-tasker who can work to deadlines, attention to details and time management skills
- Excellent telephone communication etiquette and writing skills
- Interested in technology
- Passion for “support type” work
- Willingness to learn, take on new responsibilities and develop a career at Givex
- Experienced in word processing and other MS Office products (Word, Excel, Outlook)
- Basic knowledge of networking
- Documentation and reporting skills
- Multilingualism is an asset (French, Spanish, Portuguese)
What the job involves
- Our Customer Services team works in a 24/7 operation workplace; main duties is to respond to incoming telephone calls, ticket support and live chat from our Shift4 Gift Card client base. This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to different support areas:
- B2C: Post-sale support; Orders Status, Gift Card usage
- B2B:
Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Gift Card Services/ product inquiries/issues
- Systems and monitoring tasks of Givex's databases
- Document and provide knowledge transfer (e.g. figure out how a recent piece of hardware/software works)
- Cross-Team escalations
Benefits
- Opportunities for career growth, skill-building, and advancement
- Wellness programs, including mental health resources
- Happy hours, office celebrations, and well-being initiatives
- Paid time off for relaxation and quality time with loved ones
- Various paid leave programs, including sick leave, parental leave, and more to support life's important moments
- Flexible work schedules empower you to manage your commitments effectively
- Employee-nominated "Top Gun Program" to recognize exceptional individuals
📌 Senior Customer Service Associate (Toronto)
🏢 Shift4
📍 Toronto
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