Overview

Languages

Bilingual

Education

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

- Answer written and oral inquiries
- Prepare and/or deliver educational, publicity and information programs, materials and sessions
- Answer inquiries and provide information to customers
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive payments




- Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

- Enterprise resource planning (ERP) software
- MS Outlook
- MS Word
- MS PowerPoint
- MS Office

Area of specialization

- Communications

Additional information

Work conditions and physical capabilities

- Attention to detail
- Fast-paced workplace
- Tight deadlines
- Work under pressure

Personal suitability

- Punctuality
- Client focus
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Ability to multitask
- Quick learner

📌 customer service agent (Scarborough)
🏢 Global Link Recruitment
📍 Scarborough