About Indaba

Since 1990, Indaba Trading Ltd. has been creating thoughtfully curated home décor and lifestyle collections inspired by artisans and makers from around the world. Based in Parksville on Vancouver Island, we are an established and growing home décor company serving wholesale customers across North America, as well as ecommerce and retail customers.

Website: www.indabahome.com
Instagram: @indabatradingco
Facebook: facebook.com/indabatrading

Position Summary

We are looking for an organized, dependable Administrative and Operations Support Coordinator to support key administrative processes across the business.

This hands-on role includes coordinating order and shipping administration, supporting our duty drawback process, reviewing freight billing, assisting with accounting and operational workflows, and providing general administrative and ecommerce support. The successful candidate will be comfortable managing recurring processes, following details through to completion, and identifying opportunities to make work more efficient.

Key Responsibilities

- Coordinate shipping administration, including reviewing orders, selecting the appropriate carrier, and following orders through shipment and invoicing.
- Complete related order processing, including preauthorization and payment capture.
- Review carrier bills against shipment information, investigate discrepancies, and follow up as needed.
- Identify opportunities to improve shipping processes and manage freight costs.
- Maintain the documentation and records required for duty drawback claims, and track submissions and follow-ups.




- Work with the Controller and other contacts to keep the duty drawback process organized and on schedule.
- Support accounting and operational workflows, review the results of system processes, and follow up on exceptions.
- Help improve processes and reduce unnecessary manual work.
- Support the maintenance of our Shopify store, including product and content updates, following established processes for information shared with NetSuite.
- Provide administrative support to colleagues and departments as priorities require.
- Answer and direct occasional calls through the general phone line.

Qualifications

- Experience in an administrative, operations, shipping, or accounting support role.
- Strong organizational skills, attention to detail, and follow-through.
- Confidence working with business software and learning new systems.
- Clear communication skills and a practical approach to resolving issues.
- Ability to manage recurring responsibilities while responding to changing priorities.
- Experience with ERP, shipping, accounting, or ecommerce processes is an asset. NetSuite, Shopify experience is helpful, but experience with every system is not required.
- Duty drawback experience is an asset; training will be provided.





What We Offer

- Extended health, dental, vision, life, and disability benefits following probation, plus a Health Spending Account.
- RRSP matching, profit-sharing opportunities, and an Employee Assistance Program.
- Paid birthday off, employee discount, casual dress, and on-site parking.
- A collaborative team culture with opportunities to learn and contribute across the business.

Join Our Team

If you are organized, adaptable, and interested in supporting a range of administrative and operational processes in an established and growing home décor company, we would love to hear from you.

Please submit your résumé and a brief cover letter outlining your relevant experience and interest in the position.

We thank all applicants for their interest; however, only candidates shortlisted for an interview will be contacted.

Indaba Trading Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees feel respected, valued, and supported. We encourage applications from all qualified candidates.

Perks:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Pay: $50,000.00-$58,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Administrative and Operations Support Coordinator (Parksville)
🏢 Indaba Home Shoppe
📍 Parksville