SMS Equipment is seeking a detail-oriented and proactive Service Advisor to join our team. In this role, you’ll be responsible for the work order process and efficiently triaging customer calls. This position requires strong organizational skills, exceptional communication abilities, and a customer centric approach. The Service Advisor will collaborate with various internal and external stakeholders to ensure smooth workflow and exceptional service delivery.

Work Location :Edmonton, AB. Salary :$90,000 - $110,000 annually. Work Arrangement :Fixed on site - working 5 days per week from the office. Schedule :Monday to Friday.

What You'll Do

- Manage end‑to‑end work order processing, including receiving, reviewing, prioritizing, and assigning work orders.
- Schedule and dispatch technicians efficiently, considering skills, availability, geography, and workload balance.
- Maintain accurate databases and logs for customer equipment, technician schedules, service activities, and geographic details.
- Coordinate customer calls, inquiries, updates, and internal/external quoting and estimating requests.
- Ensure required parts and materials are available by coordinating with the parts department.
- Monitor and proactively identify service issues, escalating to appropriate teams for timely resolution.
- Generate reports and analyze service data to identify trends, efficiencies, and areas for improvement.
- Collaborate with internal teams and external partners, including manufacturers, to support communication, warranty resolution, and OEM research.
- Deliver exceptional customer service by building strong relationships, communicating clearly, and addressing concerns promptly.
- Maintain strong technical knowledge, support team members,



and engage in ongoing learning and development to improve service delivery.

What You Bring

- Business Administration certificate considered an asset.
- Proficient with computer systems, databases, workflow tools, and MS Office (Excel, Word, Outlook).
- Strong verbal and written communication skills with the ability to provide clear, empathetic customer support.
- Excellent organization and time‑management skills with strong attention to detail in documentation.
- Proven problem‑solving abilities, including identifying root causes and escalating issues appropriately.
- Customer‑focused mindset with patience, empathy, and the ability to stay calm under pressure.
- Cooperative team player able to work cross‑functionally and support smooth workflow processes.
- Flexible and adaptable to changing priorities, new systems, urgent situations, and evolving processes; basic data analysis/reporting skills and professionalism required.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

Pre-Employment Requirements

- Education and credential verification, if applicable

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include **competitive wages, comprehensive group benefits plan, and RRSP matching.

📌 Service Advisor (Edmonton)
🏢 SMS Equipment
📍 Edmonton