We are seeking a highly experienced, production-driven Dental Administrator / Treatment Coordinator to join our team full-time.

This role is ideal for a confident, goal-oriented professional who understands how front-end systems directly impact production, treatment acceptance, and patient retention. If you are strong in case presentation, insurance processes, and optimizing the schedule for maximum efficiency, we would love to meet you.

Required Qualifications

- Minimum 3+ years of experience in a Canadian dental practice
- Strong proficiency in Dentrix and Max Assist (required)
- Proven ability to support production and treatment acceptance
- Robust experience verifying insurance, processing claims, and submitting/following up on predeterminations
- Solid knowledge of Alberta dental insurance plans
- Strong knowledge of dental terminology
- Completion of a Dental Administration course
- Fluent in English (spoken and written)
- Strong organizational skills with high attention to detail
- Ability to multitask in a fast-paced, high-volume environment
- Professional appearance with confident, polished communication skills
- Positive attitude and ability to work in a team-based environment
- Evenings and Saturdays required

Assets:

- Experience as a dedicated Treatment Coordinator
- Background as an RDA
- Fluent in Mandarin or Cantonese

Key Responsibilities

Schedule & Production Optimization

- Strategically schedule hygiene and doctor appointments to maximize daily production and minimize downtime
- Manage confirmations, recalls, reactivation,



waitlists, same-day openings, cancellations, and no-shows
- Conduct thorough chart reviews to identify outstanding treatment and optimize booking
- Coordinate provider schedules to maintain efficiency and clinic flow

Treatment Coordination & Financial Conversations

- Present treatment plans confidently and clearly to increase case acceptance
- Verify insurance coverage and explain patient portions and limitations accurately
- Submit, track, and follow up on predeterminations and insurance estimates
- Process insurance claims and maintain accurate patient ledgers
- Collect payments and manage financial arrangements professionally

Administrative & Patient Experience

- Update medical health histories and maintain detailed, accurate documentation
- Coordinate referrals and manage records according to clinic protocols
- Handle patient questions and concerns professionally and compassionately
- Support patient retention through recalls, follow-ups, and reactivation systems
- Encourage and support 5-star patient reviews

We are looking for someone proactive, accountable, and results-oriented who understands that strong front-end systems directly drive clinic growth.

Competitive compensation based on experience.

Pay: $25.00-$38.00 per hour

Expected hours: 37.5 per week

Benefits :

- Dental care
- On-site parking

Application question(s):

- Criminal background check clearance

Experience :

- Dental receptionist: 3 years (required)

Work Location: In person

📌 Dental Administrator / Treatment Coordinator (Full-time) (Calgary)
🏢 Beacon Hill Dental
📍 Calgary