Overview

Duties

Inventory Management

- Receive inventory and verify packing slips
- Check inventory for accuracy and report discrepancies
- Monitor low stock and report restocking needs
- Conduct inventory counts twice per month

Online Orders & Shopify Support

- Check and process online orders through Shopify
- Prepare and pack shipments accurately
- Review non-picked shipments and reschedule when necessary
- Promote the store through live streaming on Social Media

Customer Service & Sales

- Greet customers promptly and professionally
- Identify customer needs and recommend products
- Upsell and cross-sell products
- Promote loyalty programs and special offers
- Open customer accounts for new customers
- Encourage customers to leave Google reviews
- Handle customer complaints and basic issue resolution
- Achieve individual and store sales targets

Cash Handling & Transactions

- Process transactions accurately (cash, debit, credit, gift cards)
- Ensure proper cash handling procedures
- Prepare and complete bank deposits

Operations & Administration

- Answer incoming calls and return missed calls
- Make necessary office purchases and supply runs
- Monitor for theft or suspicious activity
- Report staff payroll hours accurately
- Oversee opening and closing procedures
- Ensure POS and inventory systems function properly
- Maintain strong product knowledge
- Act as the primary contact person for store security systems
- Respond to alarm notifications, coordinate with security monitoring services, and contact police if required
- Be available to attend the store outside regular business hours in the event of alarm activation or security emergencies

Store Maintenance & Merchandising

- Clean and maintain store areas including washroom, windows, shelves, and sales floor
- Fill and organize shelves to maintain full product displays




- Ensure accurate price tagging and promotional signage
- Prepare the store for special events and promotions

Qualifications

- 1-2 years proven experience in retail management or store supervision with demonstrated leadership skills.
- Strong knowledge of Trading Card Games, sports cards, and board games, including product types, brands, and current market trends.
- Willingness to obtain Pokémon Judge certification
- Strong organizational skills with the ability to manage multiple priorities efficiently.
- Excellent communication skills.
- Proficiency in POS systems and basic math skills.
- Experience in sales management, customer service excellence, and team development.
- Knowledge of marketing strategies, pricing tactics, and inventory control.
- Ability to supervise staff effectively through coaching, training & development initiatives.
- Leadership qualities with a focus on motivating teams and fostering a collaborative work environment. This position offers an engaging work environment where your leadership can make a significant impact on store success while providing opportunities for professional growth within the retail industry.

Pay: $19.00-$22.00 per hour

Expected hours: 36 - 40 per week

Benefits :

- On-site parking
- Paid time off

Application question(s):

- Are you comfortable hosting live streams on social media to promote products and engage with customers?
- Do you have a valid driver’s license and reliable access to a personal vehicle?
- Are you willing to respond to alarm notifications and attend the store outside regular hours in case of emergencies?
- Are you available to work on weekends as required?
- Are you available to work versatile shifts, including evenings up to 10:00 PM, as required?
- Are you willing to assist with cleaning?
- Are you ready to obtain Pokémon Judge certification?

Experience :

- Retail sales: 1 year (preferred)

Work Location: In person

📌 Store Manager - Full Time (Edmonton)
🏢 Gamesland Canada
📍 Edmonton