Job Number :54682**

Are you a tech-savvy administrative professional with a knack for keeping people connected? The City of Edmonton’s Community Services department is looking for a proactive and organized Department Telephony Coordinator to join the Deputy City Manager’s Office. In this vital role, you will be the go-to expert for all things telecom, ensuring our front-line and field staff have the tools they need to serve our community safely and effectively. If you thrive in a fast-paced setting where your problem-solving skills make a tangible impact every day, we want to hear from you!

As the Department Telephony Coordinator, you will manage the end-to-end administration of telephony services for over 120 facility locations and 2,400 mobile devices. Your work involves everything from coordinating hardware requests for landlines and smartphones to managing complex billing and vendor relationships. You will also serve as a key Tenant Representative for the Edmonton Tower, coordinating space planning and office moves for multiple floors. This role requires a high degree of independence, as you will prioritize urgent requests from safety-sensitive areas—like Peace Officers and river valley park staff—without needing constant supervision. Ultimately, you are the bridge between technical vendors, internal IT teams, and our diverse departmental staff.

What will you do?

- Administer the approval, procurement and refreshes of telephony hardware and services, including landlines, cell phones and data devices
- Coordinate wireless and landline services for approximately 1,500 staff members and several community partners




- Administer and regularly update data records for department telephony assets
- Act as the primary Tenant Representative for the Edmonton Tower, managing maintenance requests, furniture orders, and space allocation for the 17th, 18th, and 19th floors
- Troubleshoot telecom issues and manage the intake of repair requests for various devices and systems
- Monitor monthly billing usage, investigate discrepancies, and process vendor invoices using SAP Ariba
- Develop and deliver training to staff on the use of telecom products and adherence to City policies
- Represent the department on Corporate Telecom committees and maintain strong relationships with internal collaborators and external vendors
- Other duties as assigned

Qualifications :

- Completion of a Grade 12 high school diploma or an appropriate certificate program from an approved business school or college
- Minimum of 2 years of progressively responsible administrative and/or customer service experience
- Demonstrated experience in decision-making guided by established policies and regulations
- Proficiency with Google Suite

Assets :

- Experience using Cimpl, SmartIT and Remedy
- Knowledge of the City’s Community Services department

Skills required for success :





- Strong verbal and written skills to explain complex technical terms to a variety of users
- A professional approach to supporting a diverse range of end users with varying needs
- Ability to manage multiple overlapping requests and prioritize urgent safety and security needs
- Extensive experience troubleshooting billing issues and technology hardware
- Ability to develop and maintain systems for managing vast equipment inventories
- Embracing a culture of equity, diversity, reconciliation, and inclusion

Conditions of Employment :

- Applicants may be tested

Work Environment :

- This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
- Any changes to work hours will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement
- This role requires the ability to lift items, such as a banker’s box, up to 20 lbs

Up to 1 permanent full-time position

Hours of Work : 33.75 hours per week

Salary Range : $26.640 - $33.081 (Hourly); $46,933.020 - $58,280.450 (Annually)

Recruitment Consultant : PC/SO

- Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation_

Classification Title : Clerk II

Posting Date : Feb 24, 2026

Closing Date : Mar 03, 2026 11:59:00 PM (MST)

Number of Openings (up to) : 1 - Permanent Full-time

Union : CSU 52

Department : DCMO - Community Services

Work Location(s) : 19th Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4

📌 Department Telephony Coordinator (Edmonton)
🏢 City of Edmonton
📍 Edmonton