Job Summary

Key Responsibilities

- Provide first and second-level helpdesk support to end-users across the organization.
- Troubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile devices, and peripheral equipment.
- Perform break/fix repairs on hardware components as needed.
- Monitor and respond to automated system alerts and escalate issues as appropriate.
- Document issues, troubleshooting steps, and resolutions within the IT ticketing system.
- Support the setup, configuration, and deployment of workstations, laptops, and mobile devices.
- Collaborate with IT leadership and other departments to support IT projects and initiatives.
- Participate in after-hours on-call support rotation as needed.

Qualifications

- 2-4 years of IT support experience in a helpdesk, technical support, or systems administration capacity.
- Hands-on experience with Active Directory (user creation, group management, password resets).
- Solid diagnostic and troubleshooting skills for both hardware and software issues.




- CompTIA A+ Certification preferred; other certifications such as CompTIA Network+, MCSA, or similar considered an asset.
- Basic understanding of networking concepts (LAN/WAN, TCP/IP, VPN) is an asset.
- Exposure to tools such as Microsoft Intune, Autopilot, Meraki networking devices, or Fortigate firewalls would be considered an asset.
- Ability to work independently and manage multiple tasks in a quick-paced environment.
- Excellent written and verbal communication skills.
- Strong customer service orientation with a proactive attitude toward problem-solving.

Working Location

This position is based in office in Markdale Ontario, day shift hours.

Job Types : Full-time, Permanent

Pay: $52,000.00-$60,000.00 per year

Benefits :

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 IT Helpdesk Technician (Markdale)
🏢 CHAPMANS ICE CREAM
📍 Markdale