The CSR role answers phone calls and responds to customer requests for pricing, product information and any other pertinent information related to customer relations and service.

Responsibilities :

1. Must perform work duties with great attention paid to the health & safety of everyone.

2. Answer phones and respond to customer requests for pricing, product information and any other pertinent information related to customer relations and service.

3. Project a qualified corporate image through direct customer contact, phone interaction and all other company related matters.

4. Maintain a high level of customer satisfaction.

5. Process all aspects of customer quotes, purchase orders, and follow up as required.

6. Take and process customer quotes and orders. This includes:



Verify requirements are defined and documented; Initiate production where necessary; Co-ordinate with shipping to expedite orders in a timely manner; Invoice the customer after the shipment leaves.

7. Identify, research, and resolve all customer issues, includes follow-up as required.

8. Recognize, document and alert sales and/or supervisor of market information from customer calls.

9. Provide back up for other office departments (accounts payable, accounts receivable, reception, and inventory control.)

10. Maintain file system. This includes pulling and re-filing Sales invoices and back up for other departments when necessary.

11. Any other duties as required by CSR Supervisor or Management.

12. Report all accidents / injuries to your immediate supervisor immediately.

Pay: $50,000.00-$60,000.00 per year

Benefits :

- Dental care
- Vision care

Work Location: In person

📌 Customer Service Representative (Edmonton)
🏢 Manufacturing and Distribution
📍 Edmonton