Description : A customer-obsessed sales person capable of achieving sales targets while delivering an exceptional, customer experience. This role is accountable for creating meaningful customer connections, understanding individual sleep needs, and confidently recommending the right solution for a better sleep.
In this role, you will :
- Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs- Offer value-added solutions, promote customer loyalty and provide exceptional customer service- Acquire and maintain an industry-leading level of knowledge on our products and services- Maintain awareness of competitor products and key comparative details- Understand our systems and update customer records and internal documents daily- Resolve product or service problems by: clarifying customers’ concerns; determining root causes; selecting and explaining the best solution to solve the problem; following-up to ensure resolution, knows when to ask for help. Obsesses over our customers experience and delivers the best in class service- Identify issues that need to be escalated to higher levels of support- Meet or exceed target KPIs as laid out for individual’s and team- Other duties as reasonably assigned
Qualifications :
- A passion for providing exceptional customer service- 1 Year of sales or customer service experience; a proven ability to listen to a customer(s) needs, wants and desires, then provide a solution to meet their needs (closes the sales)- Understands what it means to sell the whole project- Able to correspond in multiple tones to cater for different audiences in various situations- Able to work both independently and as part of a team- Strong multitasking skills, highly organized, follow-up skills- Professional and positive attitude- Basic Computer skills- Hours of operation: Monday to Friday 9:00am - 9:00pm, Saturday 9:00am - 9pm and Sunday 10:00am - 6:00pm local time (may vary by location)- Hourly position with a flexible schedule, approximately 20 hours a week, including evenings, weekends, and holidays.- The chance to test your business and management knowledge, acumen, and ability on exciting initiatives that drive growth for a company recognized for being one of the fastest-growing companies in Canada.- Working as part of a hyper resourceful, creative, and fast-paced team that understands what it takes to win.- The tools, and capital, you need to deliver the best work of your life.- Mentorship by leaders recognized for: innovation that has changed industries; their ‘disruption-mindset’, and; their commitment to digital-first consumer brands.- Benefits:
- Transportation Benefit- Employee discount- Social events