Primary Responsibilities

- Process sales orders in the ERP system, prepare customer quotations, and recommend appropriate door hardware products (locksets, deadbolts, hinges, door closers, exit devices, etc.) based on customer needs
- Ensure all customer inquiries and requests related to product specifications, pricing, availability, and technical details are addressed thoroughly and in a timely manner
- Handle customer return requests and communicate clearly when a return claim is not approved
- Collaborate with various departments, including Accounts Receivable, Purchasing, Quality Assurance, and Warehouse, to obtain necessary information for order processing and technical support
- Passion and Enthusiasm : A genuine passion for customer service and a strong desire to learn and grow within the evolving door hardware industry
- Advanced Communication Skills : Ability to clearly communicate in both French and English, verbally and in writing, with strong active listening skills
- Proactive Mindset and “Can-Do” Attitude : Self-motivated, accountable, and eager to learn, with a proactive approach to problem-solving and delivering solutions
- Solid Work Ethic and Reliability : Highly organized, detail-oriented, dependable, and committed to delivering high-quality work
- High Emotional Intelligence (EQ) :



Works effectively within a team, manages emotions well, demonstrates empathy, and contributes to a positive work environment while navigating interpersonal challenges with resilience

Required Skills and Qualifications

- Customer Service: 3 years of experience (required)
- Sales Skills: 1 year of experience (required)
- Software Proficiency: Experience with Microsoft Office (Outlook, Word, Excel)

Language :

- English, both written and verbal (required)

Job Types : Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 37.5 per week

Benefits :

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Port Coquitlam, BC V3C 6M9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have commercial construction division 8 experience?

Experience :

- Inside sales: 1 year (required)
- Microsoft Office: 1 year (required)
- Customer service: 3 years (required)

Language :

- Native or Bilingual English (required)

Location :

- Port Coquitlam, BC V3C 6M9 (required)

Work Location: In person

📌 Customer Service Representative - Door Hardware (Port Coquitlam)
🏢 Canaropa (1954
📍 Port Coquitlam