Company Overview

Cobmex® Apparel Inc. is a client-focused organization in the têxtile and apparel industry, recognized for delivering high-quality, innovative collections to a diverse customer base.

Our collaborative, quick-paced environment is driven by strong client relationships, teamwork, and a commitment to customer satisfaction.

As a Client Care & Account Coordinator, you’ll be at the center of our day-to-day operations, supporting clients, coordinating orders and production updates, and working closely with internal teams to keep everything running smoothly. This role is ideal for someone early in their career who is eager to learn, comfortable with technology, and motivated to grow their skills in a hands-on environment.

You are highly organized, detail-oriented, and confident in both written and verbal communication. You enjoy managing multiple priorities, learning new systems, and taking initiative while maintaining a positive, solution-focused mindset.

Responsibilities

- Act as a first point of contact for customers, sharing basic product information such as availability, pricing, and account setup steps
- Confirm orders and provide regular updates to customers on order status, production timelines, shipping details, and back-ordered items
- Monitor back orders and ensure customers receive timely and clear communication when timelines change
- Support strong client relationships through friendly, professional, and responsive communication
- Work closely with internal teams including production, merchandising, logistics, and sales to gather up-to-date order information
- Assist with garment warranty claims by documenting issues and coordinating with the production team on next steps




- Support customer payments by issuing secure payment links, assisting with invoicing, and tracking delivery timelines
- Help with daily invoicing and order checks to ensure accuracy
- Organize and prioritize incoming requests with guidance and support from the team
- Answer and route incoming calls to the appropriate team members
- Maintain and update spreadsheets with order, costing, and sales information
- Learn and help maintain accuracy in the ERP system by reviewing open orders and styles
- Create vendor purchase orders for custom orders with support from the production team
- Identify reasons for inactivity and document customer feedback, concerns, or objections
- Encourage repeat orders by providing personalized service and follow-up
- Update and maintain accurate customer records and call notes in the CRM system
- Collaborate with sales and account teams to support customer retention efforts
- Participate in weekly order review meetings to learn processes and support team coordination
- Other tasks as required

Qualifications

- College diploma or equivalent in business, communications, or a related field
- 3-5 years of experience in customer service, account support, or an administrative role (retail, apparel, or wholesale experience is an asset but not required)




- Strong comfort with technology and digital tools; quick to learn new systems and software
- Experience working with ERP systems or similar platforms is an asset
- Proficient with Microsoft Office, especially Outlook and Excel
- Highly organized with strong attention to detail and data accuracy
- Clear and confident written and verbal communication skills
- Customer-focused mindset with strong problem-solving abilities
- Able to manage multiple tasks and adapt quickly in a fast-paced environment
- Proactive, curious, and comfortable taking initiative
- Strong collaboration skills and ability to work cross-functionally

Join us at Cobmex® Apparel Inc. where your expertise will help shape the future of uniform knitwear. If you are passionate about building strong client relationships and thrive in a collaborative environment, we want to hear from you! Embark on this exciting journey with us, your next career move awaits.

Job Types : Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits :

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):

- Are you legally authorized to work in Canada, and can you provide valid documentation (e.g., work permit) if required?
- his role requires working on-site in Markham, ON. Are you comfortable working on-site for this position?
- Do you live within a reasonable commuting distance to Markham, ON or are you willing to travel to this location for work?

Experience :

- ERP systems: 3 years (required)

Location :

- Markham, ON (preferred)

Work Location: In person

📌 Client Care & Account Coordinator (Markham)
🏢 Cobmex Apparel
📍 Markham