Job Summary: Service Area : Office of the CAO

Department : Finance

Division : Revenue and Treasury

Work Location : City Hall, 1 Carden Street

Work Mode : In Person

Job Type and Duration : Temporary, Full time Vacancy

Position Availability : 1 existing vacant position(s)

Salary Range : $30.69 - $37.67 per hour

Affiliation : CUPE Local 973

Posting Period : June 16, 2026 till position is filled - What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

- Paid vacation days, increasing with years of service
- Paid personal days;
- Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
- Extended health and dental benefits, including Health Care Spending Account;
- Employee and Family Assistance Program;
- Parental leave top up program;
- Learning and development opportunities including tuition assistance
- Employee recognition programs.

Position Overview**:

- Key duties and responsibilities**
- Responsible for the setup and maintenance of all accounts for water, wastewater and stormwater billing.
- Perform tasks related to the accurate and timely billing of water accounts, including billing, analyzing billing exceptions, and assessing and resolving errors and exceptions.
- Process water, wastewater and stormwater billing, printing and mailing in line with billing schedules.
- Perform tasks related to the accurate and timely completion of all service orders related to the current water billing accounts
- Responsible for validating water meter reads, meter read scheduling, processing customer reads, resolving customer access issues, updating account and billing information,



and performing validation and variance activities.
- Perform tasks for final billing, closed and terminated accounts based on ownership or account changes.
- Respond to customer billing inquiries, ensuring a high level of professionalism and in accordance with Municipality standards and requirements.
- Respond to customer inquiries, ensuring a high level of professionalism per City standards and requirements, in line with procedures and policies.
- Process payments through all payment channels.
- Process and update the pre-authorized payments plans to include initial enrolment, changes, cancellations, payment amounts, timely resolution of discrepancies and transmittal of data file to bank.
- Set up and process payment arrangements plans and review to ensure account holder compliance.
- Responsible for resolving payment issues, research to find solutions and process customer refunds and adjustments as required.
- Perform activities related to customer collections for water accounts, including late penalties, past due reminder notices, final notices, arrears letters, transfer to property tax accounts and collections/payment telephone calls
- Perform system testing to ensure data accuracy, process alignment, and compliance with Billing System updatesupgrades and new services.




- Research returned bills to determine correct mailing addresses using various online sources and noting accounts.
- Other duties as assigned. - Qualifications and requirements
- Familiarity with any water billing compliance requirements and regulation.
- Understanding and experience with reconciliations and balancing daily transactions.
- Ability to make quick, accurate decisions with mínimal supervision supporting procedures.
- Must possess a good understanding of relevant accounting practices and principles.
- Strong mathematical skills, aptitude for figures, thoroughness and attention to detail and accuracy are critical to this position.
- Demonstrated ability to be a team player, establish effective working relationships with co-workers and a diverse group of stakeholders.
- Must exhibit strong customer service skills with the ability to respond to customers confidentially in a professional and courteous manner.
- Demonstrated ability to communicate clearly and effectively both orally and in writing.
- Must be well organized, able to prioritize work and meet inflexible deadlines in a demanding environment.
- Intermediate skills in Microsoft Office (Word, Excel and Outlook).
- Experience with Central Square (Naviline), Amanda, JD Edwards, would be an asset.
- Municipal Tax Administration Program through OMTRA, completion or willingness to complete.
- CMRP or CMTP designation from OMTRA is an asset - Hours of work

35 hours per week; Monday to Friday between the hours of 8:00 a.m. and 4:30 p.m. - How to apply - Hiring Process Transparency - Commitment to Diversity & Accessibility **- Privacy Notice

📌 Utility Billing and Collections Clerk (Temporary, Up to 6 Months) (Guelph)
🏢 The City of Guelph
📍 Guelph