The Clerk/Receptionist is first point of contact for the public, both in person and by phone. Quick, compassionate handling of all family inquiries, including referrals to appropriate staff is critical.
The Clerk/Receptionist provides office administrative support including communications, filing, appointment bookings and record keeping.
- Major Tasks :_
- Answer telephone and direct enquiries to appropriate staff in a quick and compassionate manner at all times, with accuracy.
- Provide appropriate information for funeral directors, others in the death care industry and the public, as required, including assisting in mapping and genealogy requests.
- Update cemetery records and files; prepare work order for grounds staff.
- Provides interment rights information for burials.
- Keep appointment book and provide appointment reminders to appropriate staff.
- Orders office supplies as required.
- Process credit card and cash payments for the Finance Dept. in accordance with the company policies and procedures.
- Knowledge and Experience Required :_
- College Diploma related to office procedures or equivalent courses or equivalent workplace experience
- Excellent customer service & communication skills, both written and verbal
- Strong organization skills and attention to detail in a quickly changing work workplace
- Experienced in MS Word, Excel and standard office processes and equipment.