Position Summary

We believe in challenging the boundaries of traditional education and in liberating the innate greatness in people.

The Student Services Manager actively participates in this vision through ensuring that Bryan graduates are prepared with the knowledge and practical, productive skills that lead directly to high-demand professional careers. The Student Services Manager will provide leadership to plan, organize and manage all activities related to student records and registration, including serving as the official authorized keeper of the College’s records.

Performance Outcomes

Student Success :

- Students receive timely, effective assistance in registering for their classes.
- Students are effectively oriented into the school’s policies and procedures to set them up for success.
- Engage and participate in the institution's efforts and strategies for student retention and graduate outcomes.

Faculty and Staff :

- Employee excellence achieved through inspiring others with professionalism, effort and results-centered trust.
- Student services staff are effectively supervised, developed and coached.

Administrative :

- Student records are properly maintained and contain all required documentation.
- Student reports and academic records are up-to-date and accurate.
- Admissions documentation is accurately audited for completeness.
- Scheduling and attendance records are properly maintained.
- Student records are accurately collected, recorded, maintained and reported under college guidelines.
- Transfer credit is processed per catalog guidelines.
- Student statuses are managed effectively.
- Student transcripts are appropriately processed.

Organizational :

- Interdepartmental activities are effectively coordinated through collaboration with peers and associates.
- All federal, provincial, accreditation, institutional regulation,



policy and procedures are met.

General Duties

- Sets the example of excellence in assisting students to succeed.
- Problem solve the research, analysis and resolution of student disputes as they relate to records and registration.
- Ensures admissions documentation is complete and approved.
- Collaborate with administrators, faculty and other staff to facilitate and improve services to students, including catalog and registration/records policy questions.
- Assist and support student enquiries, including but not limited to reception coverage, support student requests etc.
- Other special projects, duties and responsibilities as assigned by the Senior Director, Education.

Physical Demands/Work Environment

- Ability to work in a virtual environment using software technology including but not limited to Campus Login, Salesforce, Canvas, Microsoft Suite, and Zoom.
- Ability to sit for six to eight hours
- Ability to work at least 40 hours per week

Minimum Qualifications

- 2 - 3 years’ experience working in a higher education institution
- Bachelor’s Degree, preferred
- Must have a deep understanding of record keeping standards
- Must have thorough knowledge of the Microsoft Suite, and adapt easily to new technology
- Must have extreme attention to detail, ability to organize and follow through with tasks and take initiative in making sure all aspects of the department run smoothly.
- Strong presentation and organizational skills
- Ability to work on multiple projects simultaneously in a collaborative environment

Bryan College is an Equal Prospect Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

Pay: $60,000.00 per year

Work Location: In person

📌 Student Services Manager (North York)
🏢 Bryan College
📍 North York