Job Summary We are seeking an organized and patient-focused Medical Receptionist to support daily front desk operations within our diagnostic imaging clinic. This role is responsible for patient registration, appointment coordination, documentation, and communication with clinical staff to ensure timely, accurate, and compassionate patient care. Strong administrative skills, EMR experience (Velox), and a commitment to privacy and professionalism are essential.

Responsibilities

- Greet, check in, and register patients in a professional, compassionate manner
- Enter and update patient information in the Velox EMR system, including validation of OHIP health card details
- Schedule patient appointments and follow-up examinations
- Answer and triage incoming phone calls, directing inquiries appropriately
- Provide patients with accurate exam preparation instructions
- Request, track, and import prior imaging studies and reports from external facilities
- Ensure all previous examinations and required documentation are imported prior to patient arrival
- Handle incoming reports, image requests, and documentation in accordance with clinic protocols
- Follow up on missing referral or provider information (e.g., billing numbers, contact details)
- Process payments for pay-direct services and issue receipts as required
- Maintain clear, timely communication with Diagnostic Imaging staff to support efficient patient flow




- Uphold patient privacy and confidentiality in compliance with PHIPA at all times
- Maintain a clean, organized, and welcoming front waiting area
- Perform administrative duties including photocopying, faxing, scanning, and mailing
- Receive and direct deliveries and supplies to appropriate areas
- Support general clinic operations and perform other duties as assigned by the Clinic Manager

Requirements :

- Previous experience in a medical office, diagnostic imaging clinic, or healthcare front-desk role (hospital or acute care experience considered an asset)
- Strong understanding of medical terminology and referral workflows
- Knowledge of patient privacy, confidentiality, and PHIPA requirements
- Excellent organizational skills with strong attention to detail and ability to manage multiple tasks
- Solid verbal and written communication skills for interacting with patients, providers, and internal staff
- Ability to remain professional, calm, and patient-focused in a fast-paced clinical environment
- Strong time-management skills and ability to prioritize competing demands
- Demonstrated reliability, professionalism, and accountability in a patient-facing role
- Ability to work collaboratively with clinical and administrative teams

Job Types : Full-time, Part-time, Casual

Pay: $17.60-$22.00 per hour

Expected hours: 25 - 37.5 per week

Work Location: In person

📌 Medical Office Assistant (Thunder Bay)
🏢 NuView Radiology and Ultrasound Centre
📍 Thunder Bay