- Learn from the best for your opportunity to become part of our Customer Service Team _
H&R; Block is the world’s largest tax services provider and the leader in the tax preparation industry. Each year, H&R; Block employs thousands of seasonal and part-time associates as Tax Professionals and as Customer Service staff in our tax offices nationwide.
With flexible options for those looking to earn some extra income or opportunities to grow a career with an industry leader, it is easy to see why so many employees return to H&R; Block each year.
The Front Desk/Client Service Staff member helps to manage the day-to-day office operations, organization and performance of an H&R; Block tax office. The CSS serves as part of the larger front desk team which is responsible for office growth, development and is generally responsible for ensuring that we meet and exceed our client's expectations.
The Client Service Leader duties include:
- Provides outstanding client service
- Assists in office operations, human resource functions and local marketing
- Implements company policies and ensures compliance
- Knowledgeable resource on tax products
- Assists the office manager to achieve client retention and revenue goals
Minimum Qualifications
- Strong verbal and written communication skills and the ability to effectively communicate in person.
- Previous experience in a customer service environment is preferred.
- Knowledge and experience with a Windows based computer system preferred.
- Experience working in a fast-paced environment.