Location: Vancouver, BC, CA, V6Z 2H2

- Req ID: 52867
- Jobs by Category: Health
- Job Function: Clinical / Medical
- Status: Full Time
- Schedule: Temporary

Description : Status and Schedule: Full Time TEMP-1 year role (Monday to Friday) Location: 300-808 Nelson St, Vancouver, British Columbia (onsite position)

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?

Let’s create a healthier future, together

The team manager will be responsible for the supervision of our Medical Office Assistant group, front desk team, and booking team. The incumbent must be able to interpret and analyze the results obtained by the employees in order to optimize the processes and the quality of the service provided. The incumbent has a significant impact on the ability to react in a timely manner to variations in order to meet the department's objectives.

Role & responsibilities

- Responsible for the direct management of the employees of the Medical Office Assistant group, front desk team, and booking team.
- Perform personnel management (selection process, training, performance monitoring, evaluation and feedback)
- Plan schedules and manage vacation replacements, days off, staff sickness absence
- Supervise the daily progress of the service and operations
- Coach and mentor team members




- See to the achievement of performance and quality objectives and respect the standards related to quality control and client experience
- Works with the team of management Operations to support answering and responding to client concerns and complaints
- Integrate best management practices within your team and as a team manager group
- Implement processes to make the service more efficient and facilitate delivery, follow up and see to continuous improvement
- Act as a communicator during the implementation of process and technology changes
- Take part in the growth of the company and see to the good management of change
- Work closely with members of the clinical services management team of other clinics and provide them with the necessary assistance when activities allow
- If necessary, respond and serve our customers in order to ensure optimal service delivery

Qualifications : Education

- Minimum of undergraduate degree in relevant field

Experience

- Minimum of 5 years of experience in a clinical setting
- MOA experience an asset
- 2-4 years of experience preferred in operations management and / or personnel management
- Experience dealing with people in a supportive and understanding way to resolve issues or concerns

INDTH LI-Onsite

- Salary Range: $72,000-$108,000
- Performance Bonus or Sales Incentive Plan: 0%




- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and versatile benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more
- Job Type: This is for a current vacancy

A bit about us : We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

📌 Team Manager-clinic Operations (Vancouver)
🏢 Telus
📍 Vancouver