Kananaskis Outfitters is an independently owned retail and rental shop nestled in the heart of Kananaskis Country. We’re a small, close-knit team passionate about helping guests enjoy safe, memorable adventures year-round.

We are seeking a Manager to oversee daily operations, lead a small team of staff, and contribute to delivering exceptional customer experiences.

Staff accommodation is available in a shared house in Kananaskis.

About the Role

You’ll lead shop operations and staff while ensuring high levels of customer satisfaction, professionalism and optimizing revenue. This role blends customer service, retail management, and outdoor tourism operations.

Key Responsibilities : Retail Inventory & Sales

- Lead retail sales by helping guests choose appropriate outdoor clothing, gear, and accessories.
- Train staff to confidently recommend products.
- Maintain solid product knowledge on brands, features, fit, care, and sustainability practices.
- Actively merchandise the shop to keep displays attractive, organized, seasonal, and easy to shop.
- Monitor inventory levels, track sell-through, and complete accurate receiving, tagging, and stock counts.
- Manage warranties and returns promptly and professionally.
- Place in-season retail orders and coordinate with suppliers.
- Track sales trends and support the team in achieving retail sales goals through coaching and motivation.
- Ensure pricing accuracy, signage clarity, and proper inventory storage.
- Maintain back-of-house organization, so staff can quickly locate inventory and rental accessories.

Customer Experience & Rental Operations

- Deliver exceptional, professional customer service and ensure memorable guest experiences.




- Lead and support the rental process from start to finish: fitting and sizing equipment, explaining safe use, and providing local trail or trip recommendations.
- Oversee daily rental flow to ensure efficiency, accuracy, and a seamless guest experience.
- Ensure all rental waivers, payments, and documentation are completed accurately.
- Handle customer concerns and equipment-related issues promptly and professionally.
- Lead the team in meeting annual and seasonal sales goals.

Gear Maintenance & Inventory Management

- Oversee inspection, cleaning, tuning, and maintenance of seasonal rental gear (bikes, canoes, kayaks, SUPs, snowshoes, XC skis, skates, fat bikes).
- Establish and maintain maintenance schedules to ensure gear safety and longevity.
- Train staff on proper handling, fitting, care, and storage of equipment.
- Track rental inventory, manage warranties, and ensure accurate reporting.
- Orchestrate efficient seasonal gear changeovers (Spring/Fall), including storage and equipment servicing.

Team Leadership & Sales

- Hire, onboard, train, and schedule staff to optimize service levels and control wage costs.
- Coach and mentor employees through ongoing feedback, goal setting, and development planning.
- Lead the team in achieving annual and seasonal sales goals.




- Delegate responsibilities clearly and foster accountability and teamwork.

Shop & Operational Management

- Manage daily shop operations to maximize sales, productivity, and profitability.
- Maintain visual merchandising standards, cleanliness, signage, lighting, and overall shop presentation.
- Review operational and financial reports, monitor profitability, and prepare cash drops and sales reports.
- Ensure adherence to company policies, procedures, and health & safety standards.
- 1+ year supervisory or management experience in retail.
- Organized, dependable, and comfortable in a fast-paced environment.
- Ability to task switch throughout the day.
- Strong leadership, communication, and problem-solving skills.
- Comfortable lifting up to 40 lbs
- Willingness to work weekends and holidays.
- Own vehicle required (work locations include Village & Barrier Lake).

About Living in Kananaskis

Live where others vacation. Hiking, biking, skiing, and paddling are right outside your door. Staff housing is located in a quiet, remote community, 10 mins to work, approximately 1 hour from Calgary and 40 minutes from Canmore.

If you love outdoor adventure, small-team collaboration, and helping guests have unforgettable experiences, we’d love for you to apply.

Job Types : Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits :

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount

Licence/Certification:

- driver's licence (required)
- Wilderness First Aid 40+ hrs (required)
- OCC or IGA or equivalent (required)

Work Location: In person

📌 Outdoor Store Manager (Retail & Rentals) (Kananaskis)
🏢 Kananaskis Outfitters
📍 Kananaskis