Are you an experienced dispatcher who thrives in a rapid-paced transportation environment? Do you enjoy coordinating drivers, managing time-sensitive shipments and finding solutions when operational challenges arise?ITN/SCAN is looking for a motivated and organized Dispatcher – FTL to join our team!At ITN Logistics, we pride ourselves on providing comprehensive transportation, warehousing and logistics solutions to meet our customers' needs. As part of our Dispatch team, you will play an important role in ensuring the smooth coordination of daily transportation operations and delivering exceptional customer service.
What You'll Be Doing
- Coordinate and dispatch drivers for full truckload (FTL) shipments, providing clear instructions and ensuring timely pickups and deliveries.
- Arrange pickups and deliveries from customer locations, bonded warehouses, retail locations, malls and residential addresses.
- Track and trace containers through CN and CPKC rail systems.
- Schedule and manage rail terminal appointments (RV appointments).
- Communicate shipment updates to customers and respond to service inquiries and escalations.
- Coordinate with internal teams, including Operations, Transportation and 3PL, to ensure efficient shipment movement.
- Monitor daily operations, address delays and resolve transportation challenges in a timely and effective manner.
- Build and maintain positive working relationships with drivers, customers and internal stakeholders.
- Follow company processes and procedures while identifying opportunities to improve operational efficiency and customer service.
- Support the overall success and performance of the Dispatch team.
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What We're Looking For
- Minimum 2 years of dispatch experience, preferably within the trucking or transportation industry.
- Experience with CN and CPKC rail container tracking and tracing.
- Knowledge of the bonded warehouse and transportation industries would be an asset.
- Strong organizational, communication and problem-solving skills.
- Ability to multitask, prioritize workloads and meet tight deadlines.
- Proficiency in Microsoft Office and general computer applications.
- A customer-focused approach with the ability to work effectively with different teams.
- Flexibility to work varying schedules and weekends when required.
- Reliable transportation.
Why Join ITN/SCAN Logistics?
- Be part of an established and growing logistics organization.
- Work in a dynamic and collaborative environment.
- Contribute to a team that values customer service, operational excellence and continuous improvement.
Interested in joining our team?If you have the dispatch experience and skills we are looking for, we would love to hear from you!