Production Support Engineer

Experience Required: 8–10 Years

Role Description

Responsible for supporting business-critical applications and systems through incident resolution, root-cause analysis, troubleshooting, change implementation, system monitoring, and application enhancements.

The role combines production support with development activities while ensuring system availability, reliability, compliance, and a strong customer experience.

Key Responsibilities

- Provide application and production support, responding to customer requests, questions, incidents, and problem tickets.

- Troubleshoot technical issues, perform root-cause analysis, and implement effective resolutions.

- Review and execute installation, release, and change plans according to established change-management procedures.

- Develop, test, debug, and maintain programs, scripts, utilities, and automation solutions.

- Participate in code reviews, testing, deployment, and ISDLC/SDLC processes.

- Monitor system alerts, performance, availability, and reliability, proactively addressing operational issues.

- Install and maintain third-party software and hardware changes.

- Develop and improve monitoring, alerting, automation, and operational processes.

- Maintain technical documentation, support knowledge sharing, and contribute to team training.

- Work collaboratively with project leads, technical teams, business partners, and key stakeholders.





- Identify opportunities for continuous improvement, operational efficiency, and better customer experience.

- Demonstrate robust ownership, integrity, collaboration, adaptability, and customer focus.

Core Skills

- Application / Production Support

- Incident & Problem Management

- Root Cause Analysis

- Troubleshooting

- System Monitoring & Alerting

- Scripting / Automation

- Programming & Debugging

- SDLC / ISDLC

- Code Review & Testing

- Change / Release Management

- System Performance & Reliability

- Third-Party Software Support

- Technical Documentation

- Stakeholder Communication

- Continuous Improvement

Essential Skills

Infrastructure Skills:

- Systems monitoring, performance, availability, and reliability management.

- Use of system commands and utilities.

- Installation and maintenance of third-party software and hardware.

- Production alert monitoring and response.

- Troubleshooting and root-cause analysis.

- Change procedures and implementation planning.

- On-call support.

Application Skills:

- Following SDLC processes.

- Participating in code reviews.

- Collaborating with development teams.

- Preparing test scripts and supporting application-related troubleshooting.

Desirable Skills

- Infrastructure Optimization and Tuning

- Project Management

📌 Production Support Engineer (Mississauga)
🏢 Astra North Infoteck
📍 Mississauga