Job Overview

National Operations Administrator

PuroClean Canada | Mississauga, ON | Full-Time | Hybrid

Join Our National Operations Team!

PuroClean Canada is growing, and we're looking for an experienced, organized, and detail-oriented National Operations Administrator to join our team!

In this role, you'll play an important part in supporting our national network of franchise owners and their local teams, helping ensure exceptional service delivery, file quality, and operational consistency across our national and regional insurance carrier partnerships.

We're looking for someone who understands the property restoration and insurance industries, enjoys problem-solving, and takes pride in supporting others and keeping operations running smoothly.

What You'll Do

- Support Our Franchise Network: Work closely with franchise owners and their local teams, providing administrative guidance and support related to insurance programs, file requirements, and operational processes.
- Manage File Quality & Compliance: Review and monitor restoration claim files for accuracy, completeness, and compliance with insurance carrier requirements.
- Coordinate Escalations: Assist with the tracking, communication, and resolution of escalated claims and service concerns, ensuring timely follow-up.
- Support Insurance Partnerships: Help facilitate communication and operational coordination between franchise locations, insurance partners, and our National Operations Team.
- Monitor Performance: Track key file milestones, service-level expectations, and outstanding requirements to support consistent operational performance.




- Maintain Reporting & Documentation: Prepare operational reports, maintain accurate trackers, and support file audits and quality improvement initiatives.
- Collaborate & Improve: Work alongside a supportive national team to identify opportunities for greater efficiency, stronger processes, and improved service delivery.

What We're Looking For

- Experience in the property restoration and/or property insurance claims industry is required.
- Previous experience in operations administration, claims coordination, file management, quality assurance, or a similar role.
- Knowledge of insurance claims processes, restoration documentation, and carrier program requirements.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
- Excellent communication skills and a positive, professional approach to relationship management.
- Confidence navigating sensitive situations, coordinating follow-ups, and supporting issue resolution.
- Proficiency in Microsoft Office, including Excel, Outlook, Word, and Teams.
- Familiarity with XactAnalysis, Xactimate, Encircle, or similar restoration industry platforms is an asset.




- Experience working with insurance preferred vendor programs or restoration franchise networks is an asset.
- Bilingualism in English and French is an asset.

Why Join PuroClean Canada?

At PuroClean Canada, we believe our success is built on the strength of our people, our franchise owners, and the relationships we create.

You'll join a collaborative, supportive team that is passionate about helping our franchise network succeed and delivering exceptional service to our insurance partners and the communities we serve.

What We Offer:

- Full-time, permanent employment
- Hybrid work environment
- Opportunity to work with a growing national organization
- Collaborative, people-focused team culture
- Professional development and opportunities for growth
- Meaningful work supporting business owners and teams across Canada

Interested in Joining Our Team?

If you have a background in property restoration or insurance claims, enjoy supporting others, and thrive in a role where organization, communication, and attention to detail make a real difference, we'd love to hear from you!

Apply today and become part of the PuroClean Canada National Operations Team.

PuroClean Canada is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request throughout the hiring process.

Pay: From $60,000.00 per year

Benefits:

- Company events
- Dental care
- Extended health care
- Life insurance
- In office parking
- Paid time off
- Vision care

Work Location: Hybrid remote in Georgetown, ON

📌 National Operations Administrator (Georgetown)
🏢 PuroClean Canada
📍 Georgetown