Who We Are

Jayden’s Mechanical is a premier provider of plumbing, heating, and electrical services across Southwestern Ontario. As a privately owned and rapidly growing company, we have built our reputation on a foundation of exceptional workmanship, compromise-free service, and a genuine commitment to our people and communities. We believe in building great environments—both for our clients and for our team.

The Opportunity

We are hiring a Field Service Dispatcher to keep service calls organized, technicians informed, and customers updated throughout the day. This role is a full-time permanent position and will be great for anyone who wants to make the most of their abilities and grow within a rapidly expanding company committed to hard work.

As a key connection between our customers, field technicians, and office team, you will coordinate daily service scheduling and help move work orders from the initial call through completion. This office-based role suits someone who stays organized, communicates clearly, and responds calmly when priorities change.

Key Responsibilities

- Answer incoming service calls and emails, gather accurate customer and job details, and create clear work orders.
- Schedule and dispatch technicians based on job priority, location, availability, and the skills required.
- Monitor the daily schedule and job progress; adjust bookings as urgent calls, delays, and customer needs arise.
- Keep customers informed about appointments, arrival windows, schedule changes, and required follow-up.
- Provide technicians with job details, site access information,



customer concerns, and relevant service history.
- Coordinate return visits and scheduled maintenance, and confirm parts or materials are available with the appropriate team members.
- Keep customer records and work orders current; follow up on missing job notes, labour details, and material information to support timely invoicing.
- Work with the service team to resolve scheduling issues and customer concerns, escalating technical questions, pricing approvals, and service issues as needed.
- Support related service administration and follow established procedures for urgent calls and safety concerns

Qualifications

- Strong organization, attention to detail, and the ability to manage competing priorities in a busy environment.
- Transparent phone and written communication, a customer-focused approach, and sound problem-solving skills.
- Comfort using Microsoft Office, entering accurate information, and learning scheduling and service software.
- A dependable team player who takes ownership of follow-up and works well independently.
- Dispatching, scheduling, or customer service experience is an asset. Experience in the skilled trades, field service software,



or QuickBooks is also an asset.

Schedule

- Monday- Thursday: 7:00 AM to 5:00 PM, Friday- 7:00 AM to 4:30 PM

What We Offer

- Highly competitive compensation based on your experience and qualifications.
- A comprehensive employee benefits package.
- A Group RRSP matching program to support your future.
- Opportunities for professional growth and advancement within a rapidly growing company.
- A collaborative, team-oriented work environment within a growing organization.

This posting is for a newly created vacancy. We do not use artificial intelligence tools to screen, evaluate, or select candidates for this role.Please take note only those candidates selected for our pre-screen process will be contacted. Candidates selected for an interview will receive communication regarding the status of their hiring decision within 45 calendar days following their final interview.

Jayden’s Mechanical is committed to diversity, inclusion, and barrier-free employment in accordance with the *Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage of the application or recruitment process, please notify us at [email protected] and we will work with you to meet your accessibility needs.

YOU MAY ALSO SUBMIT APPLICATIONS TO [email protected]

Pay: $50,000.00-$65,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking
- RRSP match

Work Location: In person

📌 Field Service Coordinator (Goderich)
🏢 Jayden’s Mechanical
📍 Goderich