Overview

This position is a full time position compensated by an hourly wage, plus a monthly bonus plan and a full suite of health perks.

The Automotive Service Advisor coordinates customer service needs with the service department repair team, helping ensure each vehicle’s service visit is clearly understood and efficiently managed.

Responsibilities

- Meet with and listen to customers at appointment time, discuss vehicle concerns, and record the concern on the repair order for that vehicle.
- Confirm with the customer their full name, address, phone and email contact coordinates.
- Dispatch the repair order to the assigned mechanic and technicians, share relevant customer concern details with them.
- Monitor progress and keep the customer informed about developments.
- Present any additional service requirements, discovered during the servicing process, to the customer and gain approval to complete the additional required repair.




- Explain the services performed to the customer, receive payment for services rendered and close the repair order in the system to allow for proper accounting.
- Review with the customer any communication they will receive from Ford Motor Company.
- Maintain accurate and organized records.

Skills Required

- Attendance dependability.
- Team oriented.
- Customer service focused mindset.
- Clear written and oral communication skills.
- Computer familiarity.

Pay: $23.00 per hour

Expected hours: 40.0 per week

Benefits:

- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

Ability to commute/relocate:

- Amherst, NS B4H 4R7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Automotive Service Advisor (Amherst)
🏢 Taylor Ford Amherst
📍 Amherst