Job Description

Kelowna’s Gospel Mission (KGM) is a faith-based, non-profit organization walking alongside individuals experiencing homelessness and housing instability. We believe every person is on a journey toward wholeness and deserves to be met with dignity, compassion, and respect. Our work is housing-oriented and focuses on supporting people as they move toward safe, reliable housing and greater wellbeing. We serve people of all backgrounds and identities, offering care that is person-centred and grounded in the belief that hope and change are possible for everyone. Discover more about our mission and impact at www.kelownagospelmission.ca

The Housing Support Worker plays a key role in maintaining a safe, welcoming, and stable environment for people living in our housing program. This role involves building supportive relationships, providing trauma-informed care, and supporting residents in maintaining housing stability. From assisting with daily needs to move-ins and wellness checks, this position is essential in upholding KGM’s values of dignity, compassion, and respect.

Responsibilities

- Build and maintain supportive, trusting relationships with residents through regular wellness checks and daily engagement;

- Work collaboratively with the casework team to support tenants in achieving individual goals by providing access to a wide range of services and programs;

- Conduct regular walk-throughs of the building and grounds, ensuring cleanliness and safety while reporting any concerns or issues to the appropriate person;





- Ensure residents follow the policies and procedures of KGM, promoting a safe and respectful environment;

- Ensure the cleanliness and maintenance of the shelter premises, adhering to health and safety standards;

- De-escalate potential violent situations between clients, prioritizing the safety and well-being of residents and team members;

- Complete move-in and move-out inspections and provide orientation for new residents;

- Maintain accurate records of resident interactions, housing activities, services provided and incident reports.

Qualifications

- Specialized training and certification in mental health, addiction, counselling or trauma is an asset;

- High school diploma or equivalent required;

- Experience working in housing programs, shelter, or social service settings;

- Valid driver's license and clean driving abstract;

- Demonstrated ability to work independently, take initiative, and manage time and responsibilities without direct supervision;

- Strong interpersonal skills with the ability to maintain clear, professional boundaries and build respectful relationships;

- Experience using Microsoft Office and other platforms for documentation and communication;

- Able to multitask and stay focused while managing frequent interruptions or shifting priorities;

- Position requires working with individuals in crisis and exposure to challenging situations;

- This position is dependent on a Criminal Records Check (Vulnerable Sector).

This is a great opportunity to make a meaningful impact in the Kelowna community. We look forward to hearing from you!

📌 Housing Support Worker - FT Temp (Kelowna)
🏢 Kelowna Gospel Mission Society
📍 Kelowna