Job Overview – Store Manager
We are seeking an experienced and motivated Store Manager to oversee all aspects of daily store operations. The Store Manager is responsible for providing robust leadership to retail staff, delivering exceptional customer service, managing inventory and finances, and ensuring the store operates efficiently, securely, and in compliance with company policies. This role combines hands‑on operational involvement with strategic oversight to drive sales performance and long‑term business success.
Key Responsibilities
Lead, supervise, and motivate retail sales staff and cashiers to achieve sales targets and maintain high customer service standards
Plan, assign, and oversee daily work activities; prepare and manage staff work schedules
Recruit, hire, train, and coach sales staff; conduct performance monitoring and provide guidance and feedback
Oversee all store operations, including opening and closing procedures, key‑holding duties, and security protocols




Resolve escalated customer inquiries, complaints, and issues professionally and promptly
Authorize payments, refunds, exchanges, and the return of merchandise in accordance with company policies
Manage inventory levels, place merchandise orders, and ensure accurate stock control
Monitor sales performance and prepare basic reports related to sales volumes, merchandising, staffing, and expenses
Ensure store cleanliness, organization, signage, and visual merchandising standards are consistently maintained
Implement and support sales initiatives, marketing activities, and promotional campaigns
Ensure compliance with company procedures, safety requirements, and applicable regulatory obligations
Participate in sales activities alongside staff as needed to support operations and customer service

📌 Store Manager, Retail Full Time Position, Welland
🏢 2621306 Ontario
📍 Welland