Use Salesforce case management and troubleshooting skills to support Kinaxis users across Canadian locations. Ottawa and Toronto employees work onsite at least three days weekly.

Kinaxis seeks a detail-oriented Support and Learning Platform Administrator for an eight-month full time placement. You will handle technical and non-technical inquiries, maintain transparent user communication, and administer Kinaxis University. The role supports eligible co-ops, interns, and recent or upcoming graduates.

Key Responsibilities:

- Track, prioritize, and document inquiries through Salesforce CRM
- Provide timely updates and follow-through to platform users
- Address issues using Salesforce case management tools
- Administer Kinaxis University as its first support line




- Collaborate on updates while minimizing user disruption

Requirements:

- Support and ticketing experience focused on problem resolution
- Experience using Salesforce or comparable CRM tools
- Platform administration experience, preferably with LMS tools
- Excellent written and verbal communication skills
- Ability to manage multiple tasks with attention to detail

Bring CRM experience, clear communication, and platform support expertise to Kinaxis’s Learning Hub administration team.

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📌 Salesforce Support Platform Administrator (Ottawa)
🏢 Kinaxis
📍 Ottawa