- Key Accountability/Responsibilities

- Billing & Client Management : Process invoicing, manage credits, handle cancellations, and coordinate deadline/request changes
- Quality Control : Review file entry data to ensure accuracy
- Operational Support : Provide receptionist coverage, back up Project Managers, assist with client meetings/troubleshooting, and support other departments as needed
- Team Development : Train new staff, participate in cross-training, and support overall Customer Service team success

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- Education & Experience : University degree, college diploma, or equivalent work experience; demonstrated success in Customer Service or Lab Operations
- Technical Skills : Computer proficiency (Microsoft Word, Excel,



Outlook); basic chemistry knowledge is an asset
- Communication & Collaboration : Robust verbal and written communication skills (French is an asset); ability to work effectively with lab operations, managers, and team members
- Professional Attributes : Organized, detail-oriented, independent yet collaborative; responsible, dedicated, positive, motivated; represents Bureau Veritas values at all times
- Core Competencies : Excellent time management, multi-tasking, and priority-setting abilities

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📌 Customer Service Assistant (Edmonton)
🏢 Bureau Veritas Group
📍 Edmonton